HOURS: 8:30AM-5:00PM M-Fr.
Job Purpose Summary:
Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.
Responsibilities Include:
-Greet clients and set a positive office atmosphere
-Answer phones at high call volume and direct to appropriate party
-Operate Office Equipment
-Receive and sort mail
-Perform Inventory and Order Supplies
-Facility Scheduling and appointment confirmations
-Verification of Benefits for existing Clients
-Manage Appointments (Checking clients in and out)
Assessing Missed Appointment Fees
Assure all intake paperwork is complete and saved to chart
Collect IDs and Insurance
Upload records and client documentation
Execute Medical Record Requests
Collecting Copays
Verification of Eligibility
Process Insurance Claims
Upload EOBs
Complete Prior Authorizations
Facilitate ADHD Screening
Clinical/Medical Support
Communicate and facilitate appointment and schedule changes
Send TH appointment links
Send correspondence and assignments on behalf of clinicians
Receive assignments and upload to chart
Field medical calls and direct to appropriate department
Field billing calls and direct to appropriate department/staff
Schedule Psychiatric F/U and ADD Screening
Track all D/C and R/0 and execute patient letters
Assist with med refill coordination
Complete medication prior authorizations
Triage and coordinate medication processing with pharmacies
Initiate and follow up on lab orders through LabCorp and Quest
Request ROls, track and execute
Patient de-escalation and crisis management
Job Type: Full-Time, Non-Exempt
Required education: High school diploma or equivalent, Associate's Degree preferred
Required experience:
Successful work experience in a front office setting or in another clerical position, Strong working knowledge of office procedures and basic accounting principles, Ability to effectively use and maintain office equipment, Solid knowledge of Microsoft Office, Outstanding communication skills, Great organizational and multitasking abilities.
Proper Knowledge and Skills: Core Competencies, Proper English and grammar, usage and spelling, Software application related to the field, General offices principles and practices, Basic computer knowledge including email etiquette, Professional phone and customer service demeanor
Physical requirements: Must be able to lift 20-50 lbs., Occasional to frequent walking, sitting, standing, driving, Close eye work (computers, typing, reading, writing)
Environmental Factors: Communicable diseases, Floor Surfaces, Hot/cold temperatures, Lighting, Environmental conditions may vary
Preferred licenses or certifications: Current CPR Certification, Narcan Certified
8:30AM-5:00PM Monday-Friday