Front Desk Agent

DaysInn by Wyndham Guam Tamuning / Surestay Hotel by Best Western Guam is currently looking for customer service minded individuals looking for full-time work.

Summary: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, collecting payment, handling mail and message service.

Duties include:

• Check in and out hotel guests in a confident, professional and friendly manner.
• Review arrivals noting special requests, blocking rooms as needed.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Ensure proper credit and key control policies are followed.
• Knowledgeable of the immediate area, services, attractions, and local and hotel activities and events.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Monitor room availability throughout the day.
• Attend department meetings when scheduled.
• Performs all other duties as directed by immediate supervisor.
• Other Department related duties as become necessary.
• Contact via telephone/walkie talkie with the other departments such as Housekeeping, Maintenance, and Management is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
• Other duties may be assigned.
• Qualifications:
• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Skilled in the use of front office equipment.
• Ability to work a flexible schedule, including weekends and holidays.
• Overtime: OT may be available from time to time.
• Rate of Pay: commensurate with experience.

Job Type: Full-time

Pay: $9.25 - $10.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

License/Certification:

• Guam Driver's License (Preferred)

Work Location: One location