Front Desk

Position Concept: As a Guest Service/Front Desk Representative, you will fill a role in ensuring guest satisfaction through check-in, check-out, and attentive coordination of resort services for each guest. You will be focused on optimizing each guest's experience by promoting resort services, facilities, and outlets and providing information on upcoming events/functions in the hotel and surrounding areas.

Essential Duties and Responsibilities:

• Promote positive guest relations with all individuals approaching the Front Desk.
• Process all guest check-ins and check-out.
• Confirm reservation in the system and review all noted information.
• For guests without a reservation, sell a room type agreed upon.
• Register guests on the computer.
• Verify reservation information with the guest (departure date, room type).
• Obtain backup information for guest credit/payment method and input it into the system; collect cash when designated.
• Assign guest room.
• Answer the department telephone within three rings, using the correct greeting and etiquette.
• Communicate services and amenities of the hotel to guests.
• Be incredibly friendly and authentic, love to smile, and have knowledge of the local area.
• Provides a professional image at all times through appearance and dress.
• Set up a workstation with necessary supplies.

Requirements

• Need to have flexible hours, mornings, evenings, mid shifts
• Have at least one year of hotel, customer service, and/or sales experience.
• Have good computer skills
• Excellent oral and written communication skills, proficient computer skills including Word, Excel

Note: Other duties as assigned by management

Salary Description

$14.00