Friendly Visiting Coordinator

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, legal, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram.

Our Geriatric Care Management Department provides comprehensive case management services to thousands of frail and homebound older adults on Manhattan’s East Side. As part of Geriatric Care Management, our Friendly Visiting Program supports isolated older adults residing in community districts 8-12, by matching volunteers with homebound older adults who are experiencing social isolation and then who developing friendships and increase socialization with volunteers conducting ongoing home visits and phone calls to their matched participants.

The Friendly Visiting Coordinatorwill be an integral member of the Geriatric Care Management and Friendly Visiting Program and will assist with program outreach and intake, administration and implementation of service deliverables. The Friendly Visiting Coordinator will work directly with clients, volunteers and program staff to coordinate services for the thousands of older adults we support each year.

The Friendly Visiting Coordinator will:

• Recruit, interview, screen, and retain Friendly Visiting volunteers
• Conduct home visits with clients referred to assess eligibility for Friendly Visiting Services
• Assign volunteers to be matched with older adults according to their interests, availability, and geography.
• Maintain program database on volunteers, clients, and referral sources
• Complete timely programmatic calls per program requirement deadlines
• Train and provide orientation to volunteers
• Work closely with the entire Friendly Visiting, Volunteer Services and Geriatric Care Management Program team to effectively coordinate services as well as define and meet associated deliverables and goals including documenting and reporting programs units of service
• Facilitate virtual support groups to increase socialization for clients participating in the program
• Conduct community outreach across the catchment area, distributing program materials and presenting program information to community-based partners and organizations
• Organize volunteer events, such as meetings and an annual volunteer appreciation ceremony
• Support the Geriatric Care Management Department with various tasks, not limited to completing intakes, strengths-based in-home assessments with clients to ensure their ability to age safely in place, and two month follow up calls
• Manage and maintain APS referrals and home delivered meals roster
• Work collaboratively with Neighborhood House staff from a variety of programs and disciplines as well as our community-based and government partners
• Complete all other responsibilities and duties as assigned by Supervisor

Qualifications: The successful Friendly Visiting Coordinator must possess excellent interpersonal, organizational, writing and computer skills, as well as experience in the field of human services, particularly related to working directly with older adults. The person should be committed to working with older adults to improve their quality of life. The person must have strong communication and administrative skills, with attention to detail. The Friendly Visiting Coordinator should be team oriented and possess the ability to interact with a variety of stakeholders. Relevant bachelor’s degree required. Fluency in Spanish is required. Competitive salary with a comprehensive benefits package available.

Salary: $62,500 annually

What We Offer

• Comprehensive health insurance choices for staff and their families.
• Extensive paid time off – 25 days’ vacation and discretionary time; 13 holidays ; and substantial sick time
• Pension Plan (Defined Benefit) provided at no cost to employee plus other retirement savings plans
• Wonderful paid parental leave policy for all staff
• Professional Development Opportunities – conferences, trainings, lectures and more
• Free Life Insurance – 3x annual salary
• Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
• Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
• We like to have fun! Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more.
• State-of-the Art Fitness Center, Gym and Swimming Pool
• Staff yoga and boot camp classes (six a week), swimming lessons and lap swim for staff
• PSLF (Public Service Loan Forgiveness) Eligible Employer
• The best colleagues in New York!

Lenox Hill Neighborhood House is a client-facing and essential community-serving organization. To keep our clients and our colleagues safe, and to comply with various governmental contractual requirements, all new employees must be fully vaccinated against Covid-19 (except where valid medical exemptions apply) and will be required to submit proof prior to the time of onboarding.

At Lenox Hill Neighborhood House we value respect, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.