Fpg, Case Coordinator: Ft Days

Position Highlights:

• Lifestyle: Sandusky was voted "Best Coastal Small Town in America". You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:
Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.
Firelands Health is the area's largest and most comprehensive resource for quality medical care. We are "big enough to care for you, and small enough to care about you". We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.
Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.
What you will do:

• Schedules, updates, cancels and reschedules surgery cases, pre-surgical testing and other tests for surgical services. Coordinates with the physician, office staff, and Firelands Health staff and departments in the scheduling and updating of patient appointments.
• Obtains and completes accurate documentation of informed consent with patients for procedures and surgeries.
• Provides accurate, detailed information to patients regarding pre-surgical testing, the nature of the procedure or surgery, and all other directional information needed; takes appropriate action in responding to questions from patients.
• Completes and submits BWC paperwork including electronic First Report of Injury's (FROI) and C-9's. Act as liaison between clients, MCO's/TPA's and providers/clinics. Assures accurate reporting to MCO's/TPA's.
• Conduct follow up calls to employers and patients, answering concerns and requests for further information.
• Schedules office visits, PT/OT visits, MRI's, CT scans, etc. as needed while completing all paperwork for patient treatment and care.
• Completes patients FMLA and disability paperwork.
• Assist Central Billing in verifying injury and surgical diagnosis codes.
• Coordinate with staff to obtain prior authorizations and pre-certifications for procedures, office visits, and medications.
• Verify coverage of procedures through insurance companies and communicate information to patients and clinical staff.
• Answers phones and handles caller's requests as appropriate.
• Assembles patient records according to established chart order.
• Participates in department performance improvement activities as assigned and attends required training.
• Demonstrates service excellence in patient/client service efforts. Contributes ideas and helps in the implementation of ideas to improve and optimize patient/client satisfaction. Maintains quality customer services.
• Maintains effective interpersonal relationships with physicians, office staff members, and all other hospital departments.
• Maintains neat and professional appearance.
• Demonstrates service excellence and ACE.
• Performs other duties, as assigned.

What you will need:

• High school graduate. Experience in medical ambulatory setting. Maintain CPR certification. Must be trained in medical terminology. BWC and/or surgery scheduling experience preferred.
• Working knowledge of computer software and navigating the www.ohiobwc.com website preferred.
• Must possess a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request.
• Ability to communicate effectively in both written and oral form, and handle sensitive telephone and face-to-face inquiries.
• Ability to work independently on assigned projects.
• Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes.
• Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment.
• Ability to comply with provisions of applicable S.D.S. forms.
• Successful completion of a 90 day probationary period.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)