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SalaryJob Summary: Responsible for building and delivering food trays to patients, processing meal requests and diet orders through the computer system, and providing prompt and accurate service to customers using point-of-service operations. Interacts with patients, employees, medical staff, and customers both over the phone and in person.
Education: High School Diploma or GED in General Studies
Certifications and Licensures: None required
Experience: 2+ years in Food Service (preferred)
Knowledge, Skills, and Abilities:
- Ability to read and follow instructions.
- General knowledge of cleaning methods, food service equipment, and food preparation.
- Moderate physical labor capability.
- Strong customer service, communication, and basic math/cash handling skills.
- Basic computer skills; ability to learn new software programs.
- Ability to multi-task and problem-solve.
Job Specific Duties:
- Food Preparation: Assists with cold food production, baking, and grill relief.
- Transportation of Goods: Transports items between storeroom, kitchen, retail, and service equipment.
- Tray Preparation: Prepares trays for patients based on meal tickets and for retail customers.
- Sanitation & Cleaning: Cleans and sanitizes kitchen equipment, utensils, work areas, and dishes.
- Delivers/Returns Trays: Delivers trays to patient rooms and returns dirty trays to the dish room.
- Order Entry: Enters patient diet orders and meal/snack orders into the computer system.
- Nourishment Delivery: Organizes and delivers nourishment supplies to units as ordered.
- Cash Register Operation: Accepts customer payments and maintains a balanced cash drawer.
- Conflict Resolution: Resolves concerns and complaints from customers or refers to a supervisor as appropriate.
- Professionalism: Upholds a professional working relationship, practices teamwork, and adheres to Standards of Behavior.
Other Duties: Performs additional duties as assigned by management.
Workplace Requirements:
- Compliance with employee health programs and required screenings.
- Maintenance of current licensures, certifications, and/or registrations.
- Completion of job-specific competency testing.
- Adherence to Corporate Compliance, Environment of Care, and HIPAA Compliance Plans.
Physical and Behavioral Requirements:
- Involves frequent physical activities such as stooping, walking, kneeling, pushing, pulling, and lifting.
- Medium physical force is required.
- Visual acuity, ability to speak and hear are essential.
- Successful completion of pre-employment demands test.
National Patient Safety Goals:
- Improve patient identification accuracy.
- Enhance communication effectiveness among caregivers.
- Reduce the risk of healthcare-associated infections.
- Demonstrate appropriate hand hygiene techniques consistently.
Core Values:
- Teamwork: Effective team player, communicates openly, and fulfills commitments.
- Compassion: Sensitive, consistently kind, and ready to help.
- Integrity: Takes ownership, acts with personal honesty, and reflects the organization positively.
Standards of Behavior:
- Respect: Maintain patients' privacy.
- Professionalism: Take ownership.
- Safe and Healing Environment: Keep noise levels down.
- Customer Focus: Use the 10/5 Rule, escort to destination, use elevator etiquette.
- Communication: Use AIDET (Acknowledge, Introduce, Duration, Explain, Thank).
Employee Statement of Understanding: The employee understands and acknowledges the job description, responsibilities, and requirements. The employment relationship is at-will and may be terminated by either party at any time. The employee agrees to notify the manager of any accommodation needs promptly.
Note: This job description is subject to revision by management to suit department and organizational needs.
