Fitness Manager

The Fitness Manager (Head Coach) is a member of Chiefs Fit management team and plays a key role in the company’s overall success by leading and managing a club’s health and fitness programming which includes personal training, group training, supplement sales, member integration and support.  The Head Coach is responsible for: 

• Impacting member service and retention by delivering excellence through quality, cutting-edge programming that is safe, supports members’ efforts to reach their goals and provides exceptional member experiences;
• Maintaining a safe, clean, well-maintained, and esthetically-appealing environment;
• Achieving financial performance results through the generation of ancillary service revenues.

In addition to the primary roles and responsibilities described within, each team member embraces and follows the guidelines outlined in our Service Standards and plays a vital role in the success of the Coaching Department, club and company. Members of the Coaching Team always represent the company while they are in the clubs and must maintain a professional manner in dealing with fellow staff, members and guests. They must display a helpful and positive attitude, assist other departments when necessary and market their services to build their client base. Members of the Coaching Team are encouraged to communicate ideas on best practices to their leaders as well as colleagues in other departments. 

RESPONSIBILITIES:

1. Serve as a role model and direct and manage the day-to-day operations of a club’s fitness programming in a way that realizes the company’s mission and core values.

Staff Management

• Cultivate and lead a positive, team-centered work environment that delivers on company goals.
• Hire, train, manage, and develop a high-quality team of fitness professionals in a way that enables them to reach their full potential.
• Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms.
• Create communication mechanisms for staff that enables two-way dialogue and provides them with timely and accurate information pertaining to company and club goals, programs, promotions, and policies.

Department Operations

• Manage an efficient Coaching Department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved in an effective and timely manner.
• Create staff schedules that guarantee there is appropriate coverage by the Coaching Team.  
• Maintain and process all paperwork associated with members, staff or club operations completely and ensure information is entered in the appropriate systems accurately.  

2.    Create a customer service focused environment that is friendly, welcoming, supportive, creates raving fans and seeks to provide members and guests with exceptional experiences.

Member Relations

• Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.
• Create and deepen relationships with members and enhance their sense of belonging and community within the club.
• Work with the sales team to integrate members into the club in a timely manner.
• Develop systems that deal with member issues proactively and in a timely, professional manner.
• Sincerely acknowledge members and guests.
• Be professional in your personal presentation.
• Use a professional and friendly communication style to enhance our member’s and guest’s experience.
• Be aware of and meet specific member and guest needs.  

Staff Training and Management

• Ensure the Coaching Team takes an active role in keeping current in their fields and are well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices so that they can provide members and guests with consistent and accurate information.  
• Educate and train the Coaching Team on company and department programs.
• Ensure that all members of the Coaching Team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications. 
• Train staff and create systems that ensure they are embracing and following our Service Standards. 
• Cross-train staff so that they are always “stage ready” and available to help members and guests no matter what their job.

3.    Achieve financial performance results through the generation of ancillary service revenues, expense control and member retention.   

• Ancillary Services - oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members’ expectations and goals, and achieve revenue goals; know your competition and use that information to make suggestions or changes that enable your club to be “best in class.”
• Member Retention - Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue producing services.
• Continuous Improvement - Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas and analyzing key metrics and data. 
• Expense Management - Manage all controllable expenses to ensure that the department stays within budget.

4.    Maintain a safe, clean and esthetically-appealing environment.

• Ensure all equipment is working and operating and if it is not working, get it repaired in a timely manner.
• Notify the facilities department when repairs and maintenance are needed and serve as an advocate for getting these issues resolved.  
• Maintain and implement an equipment cleaning schedule and overall maintenance checklist.

5.    Work in partnership with other members of the Chiefs Fit team and as an integrated member of the Chiefs Fit Community and contribute to the effective and efficient running of the day-to-day operations of the department and club as well as the overall success of the business.  

• Actively participate in management meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business.
• Work as part of the overall team by respecting, supporting, and encouraging your co-workers, pitching in and assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner.  
• Maintain an active and working knowledge of Chiefs Fit as a company as well as all services and promotions.
• Be proficient in appropriate club software systems (ABC, GymSales).  
• Follow all company policies and procedures.  
• Remain up-to-date on all individual, department and company communications by reading all individual and departmental emails and posted signage as well as checking the company intranet often for important information and updates.

6.    Perform other duties as required.  Employee responsibilities are subject to change at any time. 

WORK SCHEDULE:

This is a full-time, exempt management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights and weekends.

KEY PERFORMANCE EVALUATION FACTORS:

1. Ability to exemplify and live the company’s core values
2. Ability to meet department and individual goals
3. Ability to fulfill essential duties
4. Contribution and proactive participation as part of the company’s management team.

EXPERIENCE, KNOWLEDGE, EDUCATION:
Certifications/Education*

• All team members are responsible for keeping their certifications current while employed at Chiefs Fit. 
• At least 1 national certification (ACSM, ACE, NSCA, NASM, etc.); additional advanced certifications a plus.
• CPR/AED Certification
• Bachelor’s or Master’s Degree in exercise physiology/fitness-related field preferred, or four years of active duty military experience.

Fitness Experience

• At least one year of fitness-related experience.
• Track record of promoting and selling fitness programs and building and maintaining a personal training clientele.

Other Experience and Skills 

• Exceptional interpersonal skills and the ability to work with diverse individuals and groups
• Team player who can partner with a wide variety of people and approaches challenges in a creative and positive manner
• Commitment to providing top notch customer service and some experience working in a fast-paced customer service role
• Ability to execute multiple tasks at once, handle multiple projects simultaneously and remain resilient in a fast-paced environment
• Organized, flexible and resourceful

Knowledge

• Thorough understanding of exercise prescriptions and testing
• Can develop a program to meet individual goals and needs
• Computer savvy and proficient in using Microsoft Office