Field Services Representative

Salary Range:  $35,360 - $56,854

Purpose of Classification:

The purpose of this classification is to install, repair and maintain water meters, connect and disconnect water services, and perform related duties in the field for the County's water utility.  

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Responds to requests for service and/or complaints regarding meter operations; investigates meter's operating condition; troubleshoots problems; calibrates meter if needed; and educates customers on program policies and procedures.

Installs, cleans, maintains and replaces water meters; locates meters  and marks meter location; utilizes maps, metal detectors, previous location markings, etc.; replaces defective parts such as couplings, washers, and meter boxes; repairs meters and leaks; and performs routine maintenance.

Connects new and re-established water services; installs and connects water meters; disconnects delinquent accounts; and locks or pulls meters as needed; and leaves required notices for customers regarding meter problems, billing or other issues.

Utilizes assigned vehicle to travel to and from service locations; utilizes GPS devices, map books, or personal knowledge to locate service addresses; maintains trip logs and other required documentation.

Maintains and updates customer information in departmental computer systems; and enters data regarding inspections, repairs, customer complaints and requests, etc.

Minimum Qualifications:

High school diploma or GED; two years of experience in meter reading, installation or maintenance; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required:  Must possess and maintain a valid Georgia driver's license.

At DeKalb County Government, we enable career success by providing opportunities to thrive! Our culture is rooted in principles of collaboration, teamwork, and achievements. We foster a diversified and inclusive workforce, embracing a shared set of core values based on character, competitive spirit, relationships, and giving back to the communities where we live and work. This foundation is how we help turn jobs into careers.