Job Description
US Citizenship Required.
Supports computer users with installation of hardware/software and networking components to meet personal computer needs. Win7/Win10RedHat Linux. Upgrades and deploy of new replacement machines. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functionality. Resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers. Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. Diagnoses and resolves complex/moderate end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process. Participates in the deployment of new software platforms. Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete. Verify with the customer that the problem has been resolved and close caseExcellent knowledge of computer OS (MS Windows XP, 7, 8, 10, RED HAT Linux), MS Office Pro, Visio, PowerPoint etc…, Client network printers, mobile phone, DELL/Client laptops, Desktops, Workstation, VoIP, hardware, software, terminology. Excellent problem solving skills: troubleshoot and resolve complicated OS, hardware and software issues with limited to no supervision. Must have excellent communication skills. Excellent organizational skills. Good knowledge of Service Now ticketing system a plus. Excellent working knowledge of computer imagining/configuration/deployment processesHigh School diploma and minimum of 6 years experience or AA degree with 4 years experience.