Field Service Technician

Field Service Technician I
Join our dynamic service team for this entry level Field Service position. Depending on your assigned territory, you will
provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing,
Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.
You are responsible for:
-Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
-Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing
locks)
-Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
-Inspecting products for correct operation and resolving noted issues and/or escalating according to established
procedures
-Prioritizing and planning service calls
-Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
-Contacting the customer with the estimated time of arrival
-Working with customers to ensure satisfaction with service delivery and understanding of product functionality
-Following key/alarm/combination control processes in assigned area of responsibility
What is your goal? Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our
nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our
training program will give you the skills needed to become proficient servicing ATM, Point of Sale (POS), and many other products.
What is the Role? Our entry level Field Service Technicians respond to basic customer requests for equipment issues. Candidates
will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and
repair kits, you will travel to customer sites to resolve the issue. Our entry level technicians respond to 5-8 calls per day across their
territory.
Climb the Ladder at *** (DN): There are opportunities to grow and succeed at DN, and we are proud when our people
achieve more. It shows the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs
themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or
being available to talk through issues. Move up with training and experience. Build a strong foundation for a career that progresses
as you do.
The benefits are clear: Once you successfully complete the 90 day apprenticeship program and are hired as a DN employee, you will
be provided with a company car, uniform clothing, industry leading retirement savings and 401(k) plans, comprehensive healthcare
insurance options, dental and vision plans, flexible spending, family leave and paid training and time off – we offer tuition
reimbursement, employee discounts, and a selection of other programs to support team members and their families.
Quals--
Proposed work days and times: [WEDMESDAY THRU SUNDAY 230-11PM ONCE TRAINED. TRAINING WILL BE EITHER 830-5, 11-730, OR 230-11, MUST BE AVAILABLE WEEKENDS AND HOLIDAYS AS WELL] Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. [50-75 MILES AROUND INDY METRO] travel range.
Primary work location [INDIANAPOLIS METRO AREA 46201,202,203,204,205]. 100% travel within territory assigned.
To be successful in this team you will:
Have technical interest and aptitude. Strong customer focus. Ability to manage multiple priorities. And be a self-starter.
Requirements:
High school Diploma (or equivalent)
Have a valid driver's license and driving record that satisfies DN’s fleet requirements
Successfully complete background check (drug screening, no felony)
Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed
Physical & Technical Requirements: This is a physical job, so you must have the ability to do the following:
• A valid driver’s license with satisfactory driving record within company-required standards.
• Ability to successfully pass background and drug testing
• Ability to lift 50 pounds and work in close quarters within and around the equipment.
• Familiarity with computers and a variety of consumer communications devices, such as smart phones.
• Travel to/from assigned territories and company facilities, including during inclement weather is essential.
• Service experience or electro mechanical experience is a plus
• You will be driving your personal vehicle the first 90 day of the apprentice program to multiple job sites.
In the Field: Every day brings something different, Field Techs should be comfortable in different settings, for example:
• Inside banks and retail establishments
• Outside in all weather conditions, possibly for extended periods of time.
• Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-call
rotation when scheduled
• You must be able to work with little supervision and have the ability to apply common sense, experience, and the theory
towards solving and decision making.
Who you are matters here – we’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.
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