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Form of workJob Description
Purpose and Scope:
We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Responsibilities/ Duties – Duties and activities that constitute the performance of the job
• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Assist with all on-site installation, repair, maintenance, and test tasks.
• Time-management skills to handle appointments efficiently and stay on schedule.
• Attention to detail to spot issues and complete accurate service reports about the repairs.
• Organizational skills to keep tools and paperwork organized while in the field.
• Diagnose errors or technical problems and determine proper solutions.
• Proactively communicates job progress to Field Service manager and customer as needed.
• Able to work independently.
• Ability to represent the company with professionalism, tact and diplomacy.
• Document processes and create procedures.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• Perform any other company-related tasks as required, such as Service Calls performed remotely and guiding customers through troubleshooting and resolution of issues.
• Other duties as assigned by supervisor or designee.
Background/ Experience – Minimum required job experience to adequately perform the duties defined
• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment.
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications
• Must be prepared to work flexible hours and schedules to meet deadlines.
• Ability to work well in teams.
• Must be physically able to Sit, stand, and walk for extended periods of time 8-12hrs on a regular basis.
• Ability to thrive in a fast-paced environment,
• Strong organizational and communicational skills.
• Detail oriented.
• MUST MEET ALL HIRING CRITERIA BACKGROUND CHECK, E-VERIFY AND DRUG SCREEN
Physical Activities – Extraordinary physical activities that are required for adequately performing the job duties
• Requires ability to communicate in person and by telephone, frequently operating standard office equipment, such as telephones and laptops, and reaching with hands and arms.
• There will be prolonged periods of standing.
• Must be able to lift up to 25 lbs occasionally.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our products were engineered in response to the rapid growth of information technology and the inherent rise of data breaches across multiple industries. We deeply understand the standards that government and private entities must follow to protect sensitive information from data security breaches.
Our product line-up shows our continued commitment to ever-changing technology and data security demands. We have the only hassle-free automated crushing systems widely reviewed as a necessity in large organizations. Phiston carries a wide array of products from portable desktop destruction destroyers to enterprise-level data center destruction machines.
