Family Services Supervisor

Position Information

This title represents the supervisory level in the occupational group for Family Services. Employee supervises staff that provide direct services for fostering and sustaining the social, health, economic, behavioral , and emotional functioning of individuals and families serviced by the Franklin City Department of Social Services. The employee supervises, trains, leads, and develops staff and monitors case management services. This position supervises Family Services Specialists in the areas of Protective Services to include Family Assessments and Investigations as well as In-Home Services; Permanency Services to include Foster Care, Adoption, ICPC, and court-ordered home studies; Resource Parent training and recruitment; Adult Services to include Home-Based Care Services; Adult Protective Services; and supervises the agency's Emergency Intake Program. In the absence of the Director, this position may be responsible for supervision of the agency. This position sets and enforces objectives for quality and quantity of work performed by the Services Unit; applies appropriate human resource practices in the supervision of staff; establishes and maintains good working relationships with others; recommends policy changes based on evaluation of program effectiveness; deals with difficult or dangerous cases; interprets the program to other agencies and to the public; and participates in community planning and development of new resources, jobs and community work sites.

Minimum of a Bachelor's Degree in a Human Services field or minimum of Bachelor's Degree in any field and a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Virginia Administrative Code). Considerable experience in assigned program areas/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skill, and abilities.
Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgements within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.

Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Candidates must complete a DMV/driving record check, Criminal History Search, Central Registry search, and drug screen.
Employment verifications and references will be checked in addition to verification of meeting the Degree requirement.
Employee must be willing to work in an emergency shelter in the event of a natural disaster or other locally declared emergency.

Applications for this position must be submitted electronically. Mailed, emailed, faxed or hand delivered applications will not be accepted. No telephone inquiries will be accepted. Experience must be reflected in the application for any answer of "yes" to the questions.

Contact Information

306 North Main Street
Franklin, VA 23851