Address
Form of workJob Title: Factory Support Team Lead
Employment Type: Full-Time
Classification: Non-Exempt
Reports To: Director of Customer Experience
Pay Range: $23.00 -$27.00
Location: Orlando, Florida
Why Regal?
For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 800+ skilled members, we have continued to innovate and build stunning 20-50 foot boats that embody the essence of luxury and performance.
What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.
JOB DESCRIPTION
Summary
Regal Boats is seeking a dynamic and results-oriented individual to join our team as a Factory Support Team Lead. This leader will play a pivotal role in ensuring exceptional customer service and after-sale support. The successful candidate will oversee and coordinate the daily operations of our service shop, demonstrating strong leadership qualities and a commitment to delivering the highest level of customer satisfaction.
Key ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Shop Operations Leadership: Oversee and coordinate the day-to-day operations of the service shop, ensuring efficiency, quality, and timely completion of repairs and maintenance tasks.
Boat Show Management: Collaborate with sales, marketing, and production teams to oversee the planning, setup, and breakdown of boat shows, ensuring timelines and quality standards are met. Also, supervise the preparation of boats for shows, including detailing, maintenance, and any necessary repairs, to ensure they are in pristine condition.
Team Management: Provide leadership to a team of skilled technicians, fostering a positive and collaborative work environment. Assign tasks, monitor performance, and facilitate ongoing training and development.
Customer Service Excellence: Lead by example in providing exceptional customer service, addressing customer inquiries, concerns, and issues with professionalism and a solutions-oriented approach.
Technical Expertise: Utilize strong technical knowledge to assist the team in diagnosing and repairing boats, offering guidance on complex issues, and ensuring high-quality workmanship.
Warranty and Documentation: Manage warranty-related processes, including processing claims and overseeing warranty repairs. Maintain accurate records of service activities, ensuring compliance with company policies and procedures.
Safety and Compliance: Uphold safety protocols and industry regulations, creating a safe working environment and ensuring compliance with standards.
Training and Development: Stay abreast of industry trends, technologies, and product developments. Provide ongoing training and development opportunities to the team.
All other duties as assigned.
Required Qualifications
3-5 years of experience in the marine industry.
Open availability and travel
High school diploma or equivalent.
Proven leadership experience in a similar role within the boating or related industry.
Strong knowledge of boat systems, engines, electrical systems, and plumbing.
Proficient in all aspects of trailering a boat.
Experience working with fiberglass and resin.
Excellent diagnostic and problem-solving skills.
Customer-focused with exceptional interpersonal and communication skills.
Ability to lead independently and collaboratively within a team.
Strong organizational skills and attention to detail.
Valid driver's license and availability for extensive travel.
Must possess or be able to obtain a valid passport.
Preferred Qualifications
Possess or be able to obtain captain's license (reimbursed by the company).
Strong attention to detail and ability to work collaboratively in close proximity to others.
Able to understand and follow verbal and written directions.
Experience with gel coat repair.
Excellent verbal and written communication skills.
Good time management skills to schedule and complete work efficiently.
Proficient with PC using Microsoft Office suite and Google Docs.
Work EnvironmentMust be able to work in a non-climate controlled environment where ambient air temperature can exceed outside air temperature reaching over 100 degrees fahrenheit at times.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to bend at the waist and knees and stand for extended periods of time. The employee is frequently required to climb into and out of the boats using stairs. The employee must frequently be able to lift 50 pounds, work 10 hour days with most of the time being on your feet, and work overtime, whether planned or unplanned.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement Regal Marine Industries, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Regal Marine Industries, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Regal Marine Industries, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Regal Marine Industries, Inc.'s employees to perform their job duties may result in discipline up to and including discharge.
This job offer is contingent upon passing a mandatory pre-employment drug test and the receipt of background results that are in compliance with the current company policy.
Employment Type: Full-Time
Classification: Non-Exempt
Reports To: Director of Customer Experience
Pay Range: $23.00 -$27.00
Location: Orlando, Florida
Why Regal?
For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 800+ skilled members, we have continued to innovate and build stunning 20-50 foot boats that embody the essence of luxury and performance.
What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.
JOB DESCRIPTION
Summary
Regal Boats is seeking a dynamic and results-oriented individual to join our team as a Factory Support Team Lead. This leader will play a pivotal role in ensuring exceptional customer service and after-sale support. The successful candidate will oversee and coordinate the daily operations of our service shop, demonstrating strong leadership qualities and a commitment to delivering the highest level of customer satisfaction.
Key ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Shop Operations Leadership: Oversee and coordinate the day-to-day operations of the service shop, ensuring efficiency, quality, and timely completion of repairs and maintenance tasks.
Boat Show Management: Collaborate with sales, marketing, and production teams to oversee the planning, setup, and breakdown of boat shows, ensuring timelines and quality standards are met. Also, supervise the preparation of boats for shows, including detailing, maintenance, and any necessary repairs, to ensure they are in pristine condition.
Team Management: Provide leadership to a team of skilled technicians, fostering a positive and collaborative work environment. Assign tasks, monitor performance, and facilitate ongoing training and development.
Customer Service Excellence: Lead by example in providing exceptional customer service, addressing customer inquiries, concerns, and issues with professionalism and a solutions-oriented approach.
Technical Expertise: Utilize strong technical knowledge to assist the team in diagnosing and repairing boats, offering guidance on complex issues, and ensuring high-quality workmanship.
Warranty and Documentation: Manage warranty-related processes, including processing claims and overseeing warranty repairs. Maintain accurate records of service activities, ensuring compliance with company policies and procedures.
Safety and Compliance: Uphold safety protocols and industry regulations, creating a safe working environment and ensuring compliance with standards.
Training and Development: Stay abreast of industry trends, technologies, and product developments. Provide ongoing training and development opportunities to the team.
All other duties as assigned.
Required Qualifications
3-5 years of experience in the marine industry.
Open availability and travel
High school diploma or equivalent.
Proven leadership experience in a similar role within the boating or related industry.
Strong knowledge of boat systems, engines, electrical systems, and plumbing.
Proficient in all aspects of trailering a boat.
Experience working with fiberglass and resin.
Excellent diagnostic and problem-solving skills.
Customer-focused with exceptional interpersonal and communication skills.
Ability to lead independently and collaboratively within a team.
Strong organizational skills and attention to detail.
Valid driver's license and availability for extensive travel.
Must possess or be able to obtain a valid passport.
Preferred Qualifications
Possess or be able to obtain captain's license (reimbursed by the company).
Strong attention to detail and ability to work collaboratively in close proximity to others.
Able to understand and follow verbal and written directions.
Experience with gel coat repair.
Excellent verbal and written communication skills.
Good time management skills to schedule and complete work efficiently.
Proficient with PC using Microsoft Office suite and Google Docs.
Work EnvironmentMust be able to work in a non-climate controlled environment where ambient air temperature can exceed outside air temperature reaching over 100 degrees fahrenheit at times.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to bend at the waist and knees and stand for extended periods of time. The employee is frequently required to climb into and out of the boats using stairs. The employee must frequently be able to lift 50 pounds, work 10 hour days with most of the time being on your feet, and work overtime, whether planned or unplanned.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement Regal Marine Industries, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Regal Marine Industries, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Regal Marine Industries, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Regal Marine Industries, Inc.'s employees to perform their job duties may result in discipline up to and including discharge.
This job offer is contingent upon passing a mandatory pre-employment drug test and the receipt of background results that are in compliance with the current company policy.
