Expert Ev Customer Advisor

Requisition ID # 157617 

Job Category: Customer Support / Operations 

Job Level: Individual Contributor

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Clean Energy Transportation (CET) group is focused on accelerating the adoption of clean vehicles in California and has an ambitious goal of electrifying 3 million vehicles by 2030. CET leads a ~$0.6B portfolio of transportation electrification (TE) programs to increase the adoption of clean vehicles in California as we work to address one of the largest contributors to climate change – and we need a motivated, organized strategic thinker to help us expand this portfolio. We serve PG&E’s customers by deploying electric vehicle programs to increase access to charging infrastructure, reduce total cost of electric vehicle ownership, educating our customers and pursuing innovative strategies to unlock additional benefits to EV drivers and the grid.

Team Overview:

PG&E believes that if properly managed, EVs can provide a quadruple value stack of reliability, resiliency, affordability, and lower GHG emissions for the grid and for our customers. The first step in achieving that vision is facilitating the transition to electric vehicles for our customers by simplifying the process, educating customers on the benefits of EVs, and connecting customers to available resources and incentives. CET’s EV Customer Programs team manages a robust portfolio of EV programs and contributes to the overarching strategy for finding solutions to customer barriers to EV adoption.

Position Summary

The EV Customer Advisor role is focused on guiding customers through their transportation electrification (TE) journey and serving as a centralized point of contact within PG&E. EV Advisors will cover a wide breadth of TE topics and serve as subject matter experts to enable the electrification of medium-and-heavy duty fleet vehicles. This role will be in direct support of CET’s upcoming TE Advisory programs expected to launch in Q4 2024.

CET’s TE Advisory Services programs will include information and resources related to site selection, fleet electrification planning, rate selection, load management, vehicle to grid integrations, and everything in between. The program will rely heavily on internal cross collaboration efforts with BES, Service Planning and Design, Distribution Planning, Vehicle to Grid Implementation, Marketing, and IT.

The ideal candidate is highly organized, has subject matter expertise in transportation electrification and the role of the utility within that process, experience working with fleets, is enthusiastic about finding solutions for day-to-day problems, and is a customer champion.

The role is classified as hybrid (0-3 days per week in office), working primarily from your remote office and in-person in the Oakland General Office to attend team meetings or as business needs require.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $118,000.00
Bay Area Maximum: $188,000.00

Job Responsibilities

The successful candidate will directly support PG&E’s upcoming Transportation Electrification Advisory Services programs and manage a queue of approximately 20-40 customers annually. Daily interaction will be with customers, team members, direct leadership, internal partner organizations, and contracted external vendors. Strong project management and customer relationship building is critical to achieving team goals and successfully supporting customers through their TE transitions.

• Implement PG&E’s acquisition strategy and lead generation for customer participation in the TE Advisory programs by medium-and-heavy duty fleets
• Develop a deep understanding of the various factors involved in fleet electrification and further customer’s knowledge of the process and PG&E’s role within it, explain program benefits, and tailor presentations/tool demonstrations to fit unique customer scenarios
• Help develop and refine customer facing resources and tools
• Research and communicate emerging regulatory issues (i.e., CARB vehicle regulations) and emerging policy issues relevant to lead generation for Clean Transportation programs
• Ensure timely and accurate data entry and documentation of project information across various tools, including Salesforce, Excel, Power BI
• Foster a collaborative and speak up culture that drives transparency
• Resolve day-to-day operational issues related to program, customer satisfaction, and internal coordination
• Ensure high customer satisfaction in end-to-end customer journey

Knowledge, Skills and Abilities

• Detail oriented with excellent organization and time management skills
• Excellent presentation, written, and verbal communication skills
• Subject matter expertise and/or established relationships with stakeholders in one or more high-impact areas within Clean Transportation, including Fleet electrification and total cost of ownership analysis
• Knowledge of distribution planning and/or operations and associated technologies
• Background in solving complex problems, effectively articulating an action plan the results
• Demonstrated ability to manage multiple assignments simultaneously, prioritize and deliver quality results on time
• Experience working with one or more of the following stakeholders: customers, vehicle/EVSE OEMs, engineering design firms, TE consulting firms, fleets, and utilities
• Ability to develop working relationships with customers and business partners ensuring that work plans and operations are coordinated, aligned and support attainment of department and company goals and objectives. 
• Work independently and in support of the broader team
• Experience managing a large volume of work with many stakeholders
• Ability to represent the company with customers or industry representatives, as needed
• Ability to work constructively, collaborate, drive progress and resolve challenges across internal and external stakeholders
• Knowledge of regulations and regulatory agencies that impact electric vehicles
• Ability to work in a sometimes-ambiguous environment
• Ability to make intense, demanding work fun
• Ability to work independently in a fast-paced, multi-stakeholder environment
• Travel 1-3 days per month

Qualifications:

Minimum: 

• Bachelor’s Degree and/or equivalent work experience
• 8 years of job-related experience