Job Description
Position Overview:
This position will manage and coordinate catering and conference services activities; services and client specifications to ensure the smooth execution of all executive meetings of 20 rooms or less on peak.
Position Responsibilities:
- Must possess office administrative skills
- Basic administrative skills and office knowledge including typing and composing letters
- Strong telephone skills; take ownership of caller concerns and promote 100% customer satisfaction
- Communicate effectively internally and externally
- Strong technical skills including Word, Excel, PowerPoint
- Thorough knowledge of Delphi Sales and Catering system and CLS
- Manage internal conflict situations effectively to create win/win situations
- Thorough knowledge of internal procedures such as credit, VIP and Reservation
- Service oriented, self motivated, even-tempered, approachable and flexible
- College graduate or minimum 2 years of general office or hotel operation experience.
Job Responsibilities:
- Manage and coordinate catering and conference services activities associated with planning; supervising and executing functions and events for executive meetings. Plan and develop programs; agendas; BEO’s and services according to client requirements.
- Manage group room blocks and coordinate the collection of attrition for executive meetings groups with Reservations and Accounting.
- Handle all Wedding blocks not associated with an in house Wedding
- Develop and distribute all communications relating to planning and execution of group functions; including; but not limited to; group resumes; banquet event orders (BEO’s) and room sets according to established guidelines.
- Work with Conference Services department leaders and other operational departments to facilitate all group specifications and contractual requirements. Ensure that all client specifications are executed smoothly to guarantee client satisfaction.
- Attend all resume meetings and review upcoming groups with the operation teams.
- Communicate all client specifications to the appropriate operational departments. Ensure that all specifications are implemented and executed.
- Provide accurate group revenue and expense forecasts according to established guidelines.
- Partner with the culinary team to customize menus and budgets as needed; for each assigned group.
- Manage and distribute function and event changes to operating departments during function execution.
- Perform other duties as assigned.
Job Qualification:
- Education: Bachelor’s degree in Hospitality; a related discipline or equivalent experience required.
- Experience: Minimum of one year of hospitality experience required. Experience in a major convention hotel preferred. Good communication and project management skills required.
- Licenses/Certifications: ABC card may be required.
License/Certificate
- College education required or equivalent experience.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.