Enviornmental Services Attendant

Quality of Care & Safety

• Role models Inglis' commitment to quality of care and safety.
• Equipment Maintenance - Keep equipment clean and in good repair; Report non-operating/broken equipment to
• supervisor in timely manner.
• Safety - Mix and use chemicals according to guidelines; Place wet floor signs at each end of cleaning area; Ensure
• bottles are properly labeled; Participate in in-service training programs prior to performing tasks involving potential
• exposure to blood/body fluids; Use only equipment for which you are trained.
• Compliance - Comply with all personnel policies; Perform tasks in accordance with established policies and
• procedures and as instructed by supervisor; Adhere to Inglis compliance program and code of conduct.

Quality of Life and Service

• Role models Inglis' service excellence values and behaviors.
• Waste management - Empty all waste containers; Replace plastic liners in containers; Deposit all trash in designated receptacles.
• Disinfection - Sanitize/disinfect restrooms/shower rooms (including toilets, urinals, sinks, showers, floors) and kitchens/break rooms.
• Dusting - Spot clean doors, walls/partitions/panels, furniture, and any other required areas (e.g., shelving, window sills) to remove dust and cobwebs; Clean window blinds as scheduled/contracted.
• Glass cleaning - Clean restroom/shower room mirrors and windows (interior and exterior) as scheduled/contracted.
• Furniture/equipment moving - Move furniture/equipment as necessary to complete assigned tasks (may involve enlisting assistance).
• Restocking - Refill soap, toilet paper, and towel dispensers as needed.
• Water fountains/ice machines - Clean exteriors as directed/contracted.
• Floor care (daily) - Vacuum all carpets; Sweep and mop all tile floors.
• Floor care (maintenance) - Remove dirt and stains; Keep edges and corners free of dirt and buildup; Burnish floors to high luster.
• Floor care (deep cleaning) - Always follow guidelines for carpet steam cleaning/extraction and tile stripping, buffing, and waxing.
• Exhibit technical proficiency in using equipment (includes scrubber, buffer, burnisher, self-propelled equipment).
• Inventory Control - Monitor inventory to ensure adequate supply on-hand; Request orders according to ICES guidelines and procedure.

People & Teamwork

• Role model Inglis' people and teamwork values and behaviors.
• Build strong relationships with teammates and customer(s); Maintain pleasant, respectful, and courteous interactions; Report any customer complaints immediately to supervisor.
• Practice effective communications skills with all teammates, supervisor, and customers; Utilize the Conflict Resolution Process to resolve issues.
• Demonstrate courteous behavior by calling people by name, giving your full attention, and using appropriate body language.
• Ask questions for clarity, listen carefully, provide appropriate information in a manner others can understand and check for understanding.
• Accept direction and supervision from supervisor on any assigned task.
• Practice active listening and accept constructive feedback; Remain open to new ideas, seeking to understand change and adapt positively.
• Maintain good attendance and work assigned schedule and backup days (holidays).
• Attend and participate in all required in-service trainings and activities.

Growth

• Support Inglis Community Based Services with the implementation and monitoring of Pillar & QI Measures.
• Know, understand, and live Inglis LIST ONE Core Values in all aspects of work.

Financial

• Use only the equipment and supplies necessary to do the job.
• Ensure that all supplies used are listed in the MSDS book.
• Inform supervisor of equipment and supply needs in a timely manner.
• Follow work assignments and/or work schedules in completing and performing assigned tasks.
• Plan and organize workload and time efficiently.

PERSON CENTERED CARE

• Champion for culture change and supportive leadership.
• Demonstrates a real sense of inquiry and a personal willingness to learn.
• Demonstrates the ability to take responsible actions within the parameters of the role without a constant need to be directed by others.
• Demonstrates politeness and respectfulness and evidences the self-awareness of the effect of her/his behavior on others.
• Demonstrates mutual respect for diversity.

PEOPLE & TEAM LEADERSHIP

• Demonstrates Inglis people and leadership values and behaviors
• Demonstrates the ability to follow-up on schedules, set priorities and achieve deadlines
• Demonstrates the Inglis Code of Conduct and builds trusted partnerships throughout the Inglis organization.
• Establishes and maintains effective relationships by gaining trust and respect.
• Is approachable and easy to talk with; puts forth an extra effort to make people at ease; is patience and builds rapport with customers and is a good listener.
• A team player and has the trust and support of peers.
• Promotes collaboration within the department

ROLE SPECIFIC COMPETENCIES

• Demonstrates understanding and endorsement of Inglis' Mission, Vision, and Standards of Excellence
• Demonstrates respect and value of consumers' choices, decisions, and preferences, accepts diversity in others, and treats all individuals with respect
• Demonstrates personal integrity, credibility, and flexibility within the scope of position responsibilities
• Demonstrates the ability to understand, interpret, and uphold Inglis policies
• Demonstrates the ability to utilize a wide range of appropriate knowledge, skills, and attributes to achieve desired outcome and to incorporate new knowledge and skills into work performance within scope of the job responsibilities"