Address
Form of work
SalaryTHIS POSITION IS PART-TIME ONLY.
The primary function of the Emergency Communications Instructor is to provide continuing education instruction to Emergency Communications Center personnel on topics such as 9-1-1, dispatch and emergency communications best practices, protocol systems, 9-1-1 technology and PSAP operations. A person in this role will provide one-on-one and classroom-based refresher education for 9-1-1 call-taking and police dispatching staff. The instructor will develop lesson plans and deliver engaging training to develop the skills of department staff. The instructor will work under the direction of the ECC Training Manager.(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)
Knowledge of:
Computer aided dispatching methods, systems, and equipment as applied to law enforcement, fire, and EMS dispatching.
911 and all related telephone systems/call handling.
All phases of emergency communications.
Knowledge of Association of Public Safety Communications Officials (APCO) Telecommunicator, Emergency Medical Dispatch, and Communications Training Officer training principles.
Department policies, procedures, principles, and practices.
Effective teaching and learning techniques.
Motivational and organizational skills.
Ability to:
Conduct formal instructor lead and informal telecommunicator training.
Develop training materials pertaining to 911 telephone, Computer Aided Dispatch, and radio communications systems.
Read, understand, and interpret operating procedures and to communicate orally and in writing.
Provide continuous attention to safe working and operating procedures.
Provide or collect information, coordinate projects or activities, and to solve or negotiate solutions to problems.
Use a personal computer or word processor to develop and/or maintain lesson plans, spreadsheets, databases, and presentations.
Effectively evaluate trainees and provide additional instruction as needed.
Program and operate audio visual equipment.
Perform moderate to strenuous physical activity.
Work irregular hours.
Successfully pass a police records and background investigation.
Ability to travel to obtain additional training and certification.
Skill to:
Currently possess, or be able to obtain/maintain the following certifications:
APCO Public Safety Telecommunicator (PST) Instructor
APCO Communications Training Officer (CTO) Instructor
IAED Emergency Medical Dispatcher
IAED Medical Instructor
IAED Emergency Telecommunicator Course (ETC) InstructorEach applicant must have ten (10) years of experience as a 9-1-1 telecommunicator
OR
three (3) years of experience as a 9-1-1 center supervisor
OR
combination of applicable APCO, NENA or IAED training, certifications and public safety experience.
Experience must have occurred within the last five years.
OTHER REQUIREMENTS
This is a sensitive classification, and each applicant must successfully pass a police records and background check, and be able to remain certified as a Criminal Justice Information Systems operator.
May be required to assist with other training within the Emergency Communications Center as directed by the ECC Director or Training Manager.
May be required to travel to obtain additional training and certification pursuant to this job classification.
May be required to instruct training courses during business hours, in the evening and on weekends.
MILITARY EDUCATION & EXPERIENCE EVALUATION
Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.
Employment Type: Part-time Unclassified
The primary function of the Emergency Communications Instructor is to provide continuing education instruction to Emergency Communications Center personnel on topics such as 9-1-1, dispatch and emergency communications best practices, protocol systems, 9-1-1 technology and PSAP operations. A person in this role will provide one-on-one and classroom-based refresher education for 9-1-1 call-taking and police dispatching staff. The instructor will develop lesson plans and deliver engaging training to develop the skills of department staff. The instructor will work under the direction of the ECC Training Manager.(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)
Knowledge of:
Computer aided dispatching methods, systems, and equipment as applied to law enforcement, fire, and EMS dispatching.
911 and all related telephone systems/call handling.
All phases of emergency communications.
Knowledge of Association of Public Safety Communications Officials (APCO) Telecommunicator, Emergency Medical Dispatch, and Communications Training Officer training principles.
Department policies, procedures, principles, and practices.
Effective teaching and learning techniques.
Motivational and organizational skills.
Ability to:
Conduct formal instructor lead and informal telecommunicator training.
Develop training materials pertaining to 911 telephone, Computer Aided Dispatch, and radio communications systems.
Read, understand, and interpret operating procedures and to communicate orally and in writing.
Provide continuous attention to safe working and operating procedures.
Provide or collect information, coordinate projects or activities, and to solve or negotiate solutions to problems.
Use a personal computer or word processor to develop and/or maintain lesson plans, spreadsheets, databases, and presentations.
Effectively evaluate trainees and provide additional instruction as needed.
Program and operate audio visual equipment.
Perform moderate to strenuous physical activity.
Work irregular hours.
Successfully pass a police records and background investigation.
Ability to travel to obtain additional training and certification.
Skill to:
Currently possess, or be able to obtain/maintain the following certifications:
APCO Public Safety Telecommunicator (PST) Instructor
APCO Communications Training Officer (CTO) Instructor
IAED Emergency Medical Dispatcher
IAED Medical Instructor
IAED Emergency Telecommunicator Course (ETC) InstructorEach applicant must have ten (10) years of experience as a 9-1-1 telecommunicator
OR
three (3) years of experience as a 9-1-1 Communications Training OfficerOR
three (3) years of experience as a 9-1-1 center supervisor
OR
combination of applicable APCO, NENA or IAED training, certifications and public safety experience.
Experience must have occurred within the last five years.
OTHER REQUIREMENTS
This is a sensitive classification, and each applicant must successfully pass a police records and background check, and be able to remain certified as a Criminal Justice Information Systems operator.
May be required to assist with other training within the Emergency Communications Center as directed by the ECC Director or Training Manager.
May be required to travel to obtain additional training and certification pursuant to this job classification.
May be required to instruct training courses during business hours, in the evening and on weekends.
MILITARY EDUCATION & EXPERIENCE EVALUATION
Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.
EXAMPLES OF WORK PERFORMED:
(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)
Instructs Department personnel in emergency call-taking protocols, dispatching protocols, 9-1-1 center technology, software and operations.
Assists in the coordination of training programs and the development of lesson plans.
Plans, organizes, schedules, and directs activities corresponding to Emergency Communications Center staff continuing education.
Prepares and maintains records and reports associated with training and certifications in a computer database.
Maintains, or obtains if needed, instructor certifications related to emergency communications.
Maintains, or obtains if needed, instructor certification in CPR.
Transports training equipment as needed.
Perform related work as required.
Instructs Department personnel in emergency call-taking protocols, dispatching protocols, 9-1-1 center technology, software and operations.
Assists in the coordination of training programs and the development of lesson plans.
Plans, organizes, schedules, and directs activities corresponding to Emergency Communications Center staff continuing education.
Prepares and maintains records and reports associated with training and certifications in a computer database.
Maintains, or obtains if needed, instructor certifications related to emergency communications.
Maintains, or obtains if needed, instructor certification in CPR.
Transports training equipment as needed.
Perform related work as required.
Employment Type: Part-time Unclassified
