Ecommerce Assistant Manager

Assist in managing and developing the overall supervision and operation of the e-Commerce department. Duties include, but are not limited to the improvement, development, and management of the operation, ShopGoodwill, Amazon, and any other source through which merchandise is sold digitally. Assist in managing the receipt, distribution, sale and tracking of all goods sent to the department for processing. Assists with online customers, processing returns, shelving and shipping orders, and training.

1. Recruits, schedules, develops, evaluates, and counsels his/her employees. Maintains and assures safety in work areas. Uses all safety attire and follows all safety practices. Assist in facilitating the completion of all training guides.

2. Create and maintain an efficient and organized work area for the processing, photographing, and shipping of merchandise including a cataloging system for incoming and outgoing merchandise. Maintains clean/safe workstations by ensuring work areas are organized, maintained, and cleaned at the end of each day.

3. Supervises and performs accurate initial sort, grading, of media donations, posting of media into inventory system, shelving and order processing. Responsible for accurately shipping orders and exchanges, and for identifying the best shipment products to maximize revenue and customer service levels. Ensures inventory growth, inventory maintenance and production goals are reached.

4. When assigned, develops and/or interprets reports for the consumption of other departments and retail staff.

5. Contributes to setting productivity goals for all employees and monitors performance to adjust as necessary to the growth of the business. Responsible for maintaining performance standards at the appropriate levels for all listing sites. Utilizes participatory management. When assigned, conducts monthly one-on-ones with his/her employees to measure performance goals, identify development needs and cover any changes necessary for the success of the department.

6. Trains leadership team to manage all functions of the position in their absence. Maintains a positive, team-oriented relationship with management, peers, and subordinates; encourages interactions between all departments. Provide leadership, guidance and professional development to staff and encourages an environment of learning and growth.

7. When assigned, maintains daily sales and production reports and completes all scheduled accounting reports in a timely fashion. When assigned, handles approval, correction and submission of department payroll and resolves payroll issues.

8. Ensures customers receive efficient and courteous service. Receives and answers, within established guidelines, customer questions and complaints.

9. Submits supply orders when assigned. Accurately inventories, maintains, and secures the supplies related to eCommerce.

10. Demonstrates ethics and complies with the Corporate Compliance Program. Ensures departmental equity and compliance with all company policies and procedures.

11. Other duties as assigned by supervisor.

EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED

High school graduate or equivalent with courses in business and marketing preferred. Two or four-year college degree is preferred. Retail experience preferred.

Skills desired include:

1. Communicate effectively in person, via email, and by telephone to deal with employees and the general public.
2. Determine qualities of merchandise received and shipped.
3. Use good judgment when a problem arises with customers, the public and employees.
4. Highly skilled with Windows PC and operating system, Microsoft Excel, and Internet applications. Fluent in Microsoft Excel data entry.
5. Experienced in customer focused sales and support environments.
6. Must be able to multi-task, working both rapidly and efficiently.
7. Ability to identify training needs and create development plans to improve employees’ skills and performance.
8. Ability to communicate effectively in English.
9. Ability to figure percentages and perform simple math computations.

HOURS WORKED

40 hours per week.

NUMBER OF DAYS WORKED

Five-days per week, overtime may be required and dependent on department needs.

PHYSICAL DEMANDS

For the purpose of determining the frequency of an activity, please refer to the following table:

Never: 0% (Min. to 6 Min.)

Occasionally: 1-33% (6 Min. to 2 Hrs. 45 Min.)

Frequently: 34-66% (2 Hours 45 Min. to 5 Hrs. 30 Min.)

Continuously: 67-100% (5 Hrs. 30 Min. to 8 Hrs.)

STANDING Continuously (67-100%)

Surface: Tile, Carpet, Cement

Activity: All aspects of job.

WALKING Continuously (67-100%)

Surface: Tile, Carpet, Cement

Activity: All aspects of job

SITTING Occasionally (1-33%)

Activity: Paperwork, Scheduling, Posting Media

CLIMBING Occasionally (1-33%)

Activity: Occasionally using ladder; referred, but not required.

BENDING Occasionally (1-33%)

Activity: Maintaining Inventory, Shelving, Maintaining clean work areas

STOOPING/KNEELING Occasionally (1-33%)

Activity: Brief Shelving

REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)

Activity: Most aspects of job. Preferred, but not required.

TWIST AND TURN Frequently (34-66%)

Activity: Reaching for merchandise, taking inventory/securing supplies

LIFTING Frequently (34-66%)

Activity: May lift up to 100 lbs. with help.

CARRYING Frequently (34-66%)

Activity: General duties. Preferred, but not required.

PUSH/PULL Frequently (34-66%)

Activity: Pushing and pulling carts, up to 1,000 lbs. Preferred, but not required.

COORDINATION Eye, Hand, Foot – Continuously (67-100%)

Activity: All aspects of the job.

TALKING/HEARING/SEEING Seeing - Continuously (67-100%)

Activity: Talking and seeing are required for all aspects of job. Hearing is preferred, but not required.

MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%)

Activity: Using carts, pallet jack, rolling clothing racks, dolly, computers, IPad.

ENVIRONMENTAL CONDITIONS 100%

Continuous noise from machinery; occasional dust.

Right

Left

Both

Frequency

Major Hand

X

Continuously (67-100%)

Fine Manipulation

X

Continuously (67-100%)

Gross Manipulation

X

Continuously (67-100%)

Simple Grasping

X

Frequently (34-66%)

Power Grip

X

Occasionally (1-33%)

Hand Twisting

X

Continuously (67-100%)

Fingering

X

Continuously (67-100%)

NOTE: This comprehensive job description is subject to supplementation or modification if the actual job functions change.

Reasonable accommodation will be considered in determining whether an applicant is qualified to perform the essential functions of the job and its underlying physical demands.