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SalaryWhat is Trusted Health?
Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we're looking for
We’re looking for a Director, People Operations & Total Rewards to help to align HR strategy to business strategy. This leader will be responsible for coaching and developing a strong team of HR professionals. You will have the opportunity to apply HR policies/programs to a national workforce, including the resolution of complex employee relations issues, benefits, payroll, HR systems, and more. You will partner closely with leaders across the entire company to ensure cross-functional alignment. In these partnerships, you will also analyze trends and metrics to develop solutions and update processes and policies to stay in step with the growth of the business. You will contribute information, analysis, expertise, and recommendations to help drive the organization’s strategic direction. Finally, you hold responsibility for fostering a working environment with high levels of teamwork, accountability, communication, and vision.
Your responsibilities
- Lead, coach, and develop a Total Rewards & People Operations team
- Develop and implement a forward-thinking Total Rewards and People Operations strategy to fit a global population across Compensation, Benefits, Onboarding, HR Systems, and other strategic people programs. Examples include but not limited to: pay philosophy & design choices, benchmarking, creating intrinsic incentives & recognition programs, standing up executive compensation
- Lead our efforts to mature our HR systems and processes - improving operability of our HRIS system, automating workflows and approvals, creating and monitoring audit controls for compliance and accuracy
- Develop strong partnerships with cross-functional partners, senior leadership, and executives by skillfully collaborating, influencing, and providing expert thought leadership - making people feel heard, but also biasing toward decisive action and impact, by urgently positioning their approach for success
- Use metrics and analytics to create insights in our human capital (eg. using regression analysis to measure correlations between different data sets) and keep executives informed on progress and decisions through simple and effective communications, presentations & people analytics
- Stay in tune with the market dynamics, company performance, and organizational health data to ensure we are always improving and ensuring high-quality outcomes aligned with our company strategy, values, and mission
- Provide education, support, and guidance to managers, employees, and HR regarding total rewards principles and processes. Examples include but not limited to: benefit design strategies and analysis, employee handbooks and onboarding, and manager training on our compensation philosophy
- Operate at multiple levels (player and coach). This is a builder culture, we value people who can both cast visions and execute!
Who you are
- Strategic. You are a strategic planner and partner to the business. You can identify priorities and your team’s role in achieving business goals.
- Excellent communicator. You’re able to share complicated details about processes, programs, and company priorities clearly and concisely both written and verbally.
- Coach/Mentor/Leader. You will listen to, develop and grow your team, and create a plan and vision to help them and the team achieve success
- Respected and inspirational leader. Highly ethical, inclusive, and respectful. Respects and encourages Trusted’s unique culture.
- Life-long learner. You love growing your knowledge base and continually finding new opportunities to expand your understanding.
You have
- Successful track record building, growing, and developing high-performing teams
- Comfort operating in an ambiguous and ever-changing environment
- Providing coaching and authentic leadership to develop a psychologically safe, highly motivated team
- A strong technical skill set, which includes: a solid understanding of stock options, RSUs, and other equity offerings
- Experience building and running compensation programs such as merit and equity refresh
- Analytically driven; feels at home in Excel and Google Sheets and has experience using Radford data for benchmarking
- Familiarity with HRIS systems (preferably UKG or Justworks)
- A track record of bringing a strategic mindset, strong collaboration, and a relentless focus on execution to drive large cross-functional initiatives, often from scratch
- Proven success in driving efficient, automated, repeatable processes that generate consistent results
- Experienced at designing, implementing, and continuously improving systems and processes that scale
- Ability to influence C-level Executives and Board Members
- Strong business acumen, financially astute, and detail-oriented
We offer
- Paid vacation & sick time, paid family leave, and flexible work hours
- Employer-paid health insurance, vision, and dental
- Employer-paid life insurance
- Mindfulness and fitness reimbursement
- Monthly cell phone reimbursement
- Employer-sponsored 401K
Trusted reasonably anticipates the salary range for this role to be $148,000 - $215,000, annually, plus equity. The final pay for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
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Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email hello@trustedhealth.com; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
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