Director Of Training And Development

Great opportunity to be a part of a world class culture & organization!  This is an onsite role.

What You Get to Do!

The Training and Development Director is the strategic leader of learning and employee development programs. Primary responsibility is building and overseeing programs to strengthen the knowledge and skills of our employees to be successful in their current role and prepare them for future opportunities in our promote-from-within culture. This position works closely with senior leaders throughout the Company to enhance performance and build leaders, so we are prepared for significant Company growth.

Strategy/Governance

• Define, implement, and measure goals and programs of the Training and Development teams to ensure alignment with the Company strategy, the Department strategy and guiding principles.
• Identify needs and build proposals for new programs and program adjustments that align with Company strategy for executive review and approval.
• Collaborate with other departments, especially Store Operations, HR, and Communications, to ensure alignment and that programs support highest priorities.
• Partner with EVP of HR, Director of HR Business Services and Communications Director to define and implement HR/Comms strategy and best practices.
• Lead or participate in governance and working groups as assigned.

Develop People and Team

• Proactively manage the performance and development of employees.
• Motivate direct reports to ensure high performance and assign work consistent with current skills and development goals.
• Provide career development opportunities and coaching.
• Recognize and reward team contributions.
• Ensure team members consistently deliver excellent work quality and outstanding customer service.
• Build a culture of continuous learning and influence a growth mindset.

Store Training Program

• Oversee and direct efforts directly related to building deep skills and capabilities in store employees so they can consistently deliver World Class Customer Service and perform in accordance with the Company’s core values.
• Partner with senior operations leaders to identify and analyze organizational needs and recommend training programs to support them.
• Oversee the Training Design, Development, and Deliver teams to ensure programs support our promote-from-within culture and deliver well-trained and motivated employees ready to support Company growth.
• Comprehensive learning management systems (LMS) oversight, including maximizing system capability to drive proactive, business-driven data reporting and analysis.
• Ensure accurate tracking of training programs and provide insight and recommendations for improvements to senior leadership.
• Update Store Training Strategy and Road Map as needed.

Leader & Employee Development

• Oversee and direct efforts to build strong leadership skills in all segments of the Company to ensure a strong pool of well-trained, motivated employees ready to support Company growth.
• Oversee the Company’s Leadership strategy and competencies, ensuring alignment with Company strategy and with other employee talent programs.
• Oversee and support the Leadership Development team to ensure their programs support our promote-from-within culture and deliver well-trained and motivated employees ready to support Company growth.
• Partner with the Executive Coach to ensure lower-level high potential candidate development is in alignment with the executive development program.
• Partner with HR Business Services Director to ensure performance management, promotions, and succession programs are in alignment with leadership programs.
• Facilitate Leadership Development training for select groups.

Transition Management

• Oversee efforts to ensure Prosci change management principles and tools are used effectively to support change in the Company.
• Provide guidance and oversight to Transition Management team.
• Ensure foundation is in place so the Transition Management team can deliver high levels of change adoption and employee readiness.
• Influence business leaders by building trust and inclusivity, strategically framing issues, and leveraging data.
• Serve as an advisor to major Company projects requiring change management.
• Support selection of Change Management partner(s) and serve as liaison with the Company.

What You Will Bring:

• Bachelor’s degree required. Master’s degree or other advanced degree preferred.
• 10+ years experience in training and development, building leaders, employee engagement, talent analytics, change management, and project management.
• 5+ years experience managing people, teams, and managers of teams.
• Experience scaling Learning and Development functions and creating a learning culture.
• Demonstrated ability to translate strategy and vision into plans and action.
• Ability to think conceptually and strategically, with the ability to operationalize strategies and effectively execute them.
• Ability to influence across functions, geographies and levels, and the ability to work with various stakeholders and teams to drive alignment and collaboration.
• Expertise and passion for building, scaling, and leading a team and creating a positive working environment.
• Ability to apply adult learning concepts and instructional design best practices at the program level.
• Ability to effectively drive change management and communication strategies to various audiences for new programs and changes at all levels of the organization.
• Experience working in a fast-paced, growth environment.
• Previous experience in an environment with high expectations for deliverable quality and timeliness.
• Ability to operate effectively in ambiguity.
• Mature problem-solving skills with the ability to collect and use data to drive decisions.
• Excellent presentation skills. Ability to synthesize information and present to audiences at all levels.
• Ability to listen critically, empathically, and actively.
• Ability to maintain versatility in style and approach to suit audience most effectively.
• Passion for the work you do and the people you do it with!