Director of Small/Medium Business Inside Sales

Description
Director ofSmall/Medium Business Inside Sales
Salary Range $120,000 - $216,000
When you're in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com.
About The Role
This position is a direct report to the Sr. Vice President - Small/Medium Business (SMB)
The Director of SMB Inside Sales is responsible for the development and execution of sales strategies and programs that maximize Frontier's market share and profitability in the SMB space.
Responsibilities

• Define strategy and approach to SMB segmentation and prioritize opportunities in the business-to-business (B2B) space in partnership with marketing, engineering, and operations
• Analyze data and evaluate opportunities with the lens to maximize revenue and optimize expense Validate the attractiveness of economics
• Define an efficient staffing model to facilitate SMB penetration within the Frontier-managed portfolio
• Leverage Business insights to identify business opportunities and strategies; proactively assess, clarify, and validate customer needs and satisfaction by engaging with businesses
• Monitor the competitive landscape and market conditions to identify opportunities, issues, and risks. Identify opportunities to proactively win back previously lost customers
• Develop and execute an overall strategy to capture market share, grow revenues, and generate profitable business within all assigned channels and across all product categories in the SMB space
• Drive market growth through portfolio and partnership expansion with full accountability to deliver SMB revenue
• Develop and manage planning and execution of all new SMB initiatives, ensuring the customer experience is optimized and key sales objectives and revenue targets are met
• Analyze data to design accurate targets and forecasts, ensuring projections are in line with operational goals and overall company growth strategy
• Negotiate profitable contracts with large commercial property developers, and property managers to enable access and facilitate business relationships and sales
• Account for SMB Sales and Retention organization, spanning business development, account management, channel coverage, and consumer end-user sales
• Design an effective sales organization, including sales roles, coverage models, and compensation and incentive programs
• Align the sales team's objectives with the overall business strategy
• Deliver against aggressive monthly, quarterly, and annual sales targets
• Creates an environment that stimulates an enthusiastic, innovative, and highly motivated organization focused on continuous improvement to support SMB sales and strategy

Required Qualifications

• Ability to think strategically and tactically while delivering results in a high-change, fast-paced work environment
• Ability to collaborate / partner with various teams across the organization to drive initiatives and results
• Recruit and retain talented employees. Lead and coach a team of mid-level managers and senior leaders, motivating the team to the next level and identifying developmental opportunities
• Proven ability to deliver expected performance results and ability to drive to the next level

Experience and Educational Requirements

• 7+ years' experience of increasing leadership responsibility in sales, contracts, or operations support roles within the technology industry
• B2B and SMB sales leadership required, Inbound and Outbound telephone experience required
• Demonstrated ability to establish and maintain effective, collaborative working relationships with executives, department heads, mid-level management, vendors, and other stakeholders
• BA/BS required

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.