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Form of workJob Description
SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.
Job DescriptionAt Squaretrade, we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform.
We are looking for an experienced director of product management to lead our claim platform product teams. These teams are responsible for designing service experiences that make our complex logistics processes seem fast and easy. You will be responsible for building the APIs, tools and systems to provide new features and scale our global claim platform. This includes payments, payouts, claim exception management, integrations with our service delivery partners and other claim processing features.
This role partners closely with internal business partners to understand business objectives and then work with your product teams to figure out implementation options and deliver best in class experiences. In this high impact role, you'll directly impact customers and the success of the business.
What’s Great About This Role?
You’ll have the opportunity to define and drive product vision, strategy and metrics for our claim fulfillment experience
You’ll create the user experiences, APIs and tools that will deliver seamless customer claim experiences
With lots of variety in our ever-changing, fast-paced, entrepreneurial environment, you won’t get bored
You're A Great Candidate If You:
Have a deeply curious, empathetic, and customer obsessed mindset
Are experienced in defining and driving product strategy across multiple teams
Have strong communication and team building skills
Enjoy figuring out how to make products better using creative approaches
5+ years experience in product or related role
Have led and mentored a team of product managers
Familiarity with agile scrum
Knowledge of SQL a plus
BA/BS degree
Additional Information
Our line-up of employee benefits include:
- Excellent benefits (medical, dental, vision, life, disability, and more)
- Flexible PTO
- 401K with employer matching plan up to 5% of salary
- HSA with employer contribution
- Paid parental leave
- Monthly internet reimbursement directly in your paycheck
- Monthly wellness allowance
- Open access to mental health resources including therapy and coaching for employees and dependents
- Generous work-from-home set-up allowance
- Paid volunteer time to give back to the community
- Access to a diverse array of Employee Resource Groups
- Flexible and hybrid work schedules
- Development and career growth opportunities
The Team: http://www.squaretrade.com/leadership
SquareTrade is an Equal Opportunity Employer
