Desktop Support Ii - Local

Title: Desktop Support II (22096-Schaumburg)

Contractto hire. Please consider this request as a temp to hire and only submitcandidates that are convertible.

Hybrid- These workerswill be onsite 2-3 days in our Schaumburg, IL. Local candidates only.

Location: Schaumburg, IL

Key Accountabilities
• Evaluate vendor packages and recommend best solution to meet business needs.
• Assemble, install, configure, inspect, maintain, and repair personal systems, printer equipment, and other peripherals
• Troubleshoot network connections.
• Consult with clients' area management regarding equipment problems or malfunctions.
• Perform root cause analysis and resolve frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendation.
• Evaluate in-house and third-party applications and support their integration with Operating Systems.
• Resolve issues working in conjunction with vendors, as required.
• Develop and maintain instructional documentation.
• Install and configure software applications
• Provide required support to end users for setting up new/replacement of PC devices
• Work with end users to troubleshoot any PC hardware and software issues
• Engage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfaction
• Provide support to end users who require assistance with conference room collaboration tools
• Wipe devices and prepare them for lease return
• Provide Level 2 Incident support
• Track and update incident tickets in Service now

Education and Experience requirements
• Bachelor’s Degree and 3 or more years of experience in the Desktop Support area
OR
• High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area
• Strong verbal and written communication skills

Skills Functional/Technical Skills
• Computer Operations -Proficiency Level Intermediate
• IT Standards Procedures & Policies - Proficiency Level Intermediate
• IT Systems Management - Proficiency Level Intermediate
• Systems Thinking - Proficiency Level Intermediate
• Commitment to "internal client " and focus on customer satisfaction
• Sufficient written and verbal communication skills