Desktop Support Analyst

If you're interested in communicating complex technical information to non-technical users in an understandable and concise format, Robert Half has an open position for a Desktop Support Technician you might be interested in. Problem solvers who prefer to work in a challenging and positive environment may succeed this Desktop Support Technician role. This Desktop Support Analyst role is long-term contract / temporary in nature and is located in the Huntsville, Alabama, area.
Your responsibilities
- Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals
- Settle computer problems, and offer suggestions on appropriate action/solutions
- Arrange hardware repairs with the appropriate vendors
- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Be in contact regularly and effectively with ticket submitters
- Administer computer Desktop Support in accordance with established policies and procedures
- Support records of daily data communication transactions, issues and remedial actions taken or installation activities- Command of ServiceNow Modules
- Microsoft Office 365 experience
- Comprehensive knowledge of ServiceNow Platform
- Microsoft 365 Enterprise experience preferred
- Proven knowledge of O 365
- Strong familiarity with Microsoft Office 365
- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
- Desktop support or related experience