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Form of workShift: Must be able to work 12 PM EST- 8:30 PM EST (Monday-Friday) This role is allowed to sit remote Overview: Utilize internal data governance processes and compliance guidelines to ensure quality, accuracy, and timeliness of all aspects of specimen data entry and patient demographic data. Partner with commercial, client services, laboratory operations and other departments to maintain accurate specimen data entry and patient demographic data in the Customer Relationship Management (CRM) system. Be responsible for data quality and data accuracy across all group delivery initiatives.
Maintain up-to-date and effective Standard Operating Procedures (SOPs) and Work Instructions (WIs). Issue discrepancy reports to the lab for corrective action and input all discrepant results in the designated Data Verification error log. Analyze and develop solutions to improve and maintain the integrity, continuity, and accuracy of specimen data entry and patient demographics data.
Be responsible for solving data related issues and communicating resolutions. Address escalated internal and external client concerns in a professional manner. Timely address any account and patient demographic data corrections and ensure efficient reporting in all stages of testing, to support clients in continued patient care and/or accuracy of patient records.
Meet with team members regarding status of responsibilities (i.e., workload and coverage) as well as expectations on a routine basis. Utilize tools, such as advanced queries in the CRM or the error DV log, to research and identify data quality issues and trends. Manage any relevant documentation and intake forms in the CRM system to maintain an audit history that supports specimen data entry or patient demographic data updates processes.
Provide mentorship and training to fellow colleagues. Execute work in adherence to Good Documentation Practice (GDP) requirements and applicable regulations including but not limited to Clinical Laboratory Improvement Amendments (CLIA), College of American Pathologists (CAP), Massachusetts state, and New York state. Other duties as assigned.
Basic Qualifications: High School Diploma or equivalent (General Education Degree) with at least 2-4 years of work experience in the logistics, science, technology field, clinical setting, or another regulated industry Associates Degree, particularly a science degree in biological or life sciences with at least 1+ years of logistics, science, technology field, clinical setting, or another regulated industry. Bachelor's Degree, particularly a Bachelor of Science degree in biological or life sciences Preferred Qualifications: Bachelor's Degree 2+ year(s) of data management experience Demonstrated experience handling multiple tasks at once Demonstrated experience working within tight timelines for successful execution of project and program goals Prior use of laboratory information management systems Demonstrated attention to detail and strong organizational skills Knowledge of medical terminology, specifically anatomic pathology specimen descriptions Solid understanding of CRM, including tuning for performance Ability to work independently as well as collaborate with peers in a fast-paced and cross-functional results-oriented team environment Ability to work well under pressure while maintaining a professional demeanor Ability to prioritize and thoroughly follow up on assigned tasks Ability to adapt to changing procedures, policies and work environment Excellent verbal and written communication skills Excellent computer/data entry skills Understanding of HIPAA and importance of privacy of patient data Commitment to FMI values: patients, innovation, collaboration, and passion This is the pay range that Magnit reasonably expects to pay for this position: $18.21/hour-$24.28/hour Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) Magnit has an ongoing commitment to the diversity and inclusion of all team members. We believe that embracing diversity leads to innovation and helps address the needs of the business.
We welcome individuals from different backgrounds, experiences, and cultures to join our team. We value this diversity and strive to create an inclusive environment that celebrates these unique perspectives, allowing you to contribute to your full potential. Finally, but most importantly, we expect all team members to be treated with dignity and respect.
