Customized Program Coordinator

Status: Full-time, exempt

Schedule: M-F, 8.30a.m. - 4.30p.m, may include working beyond core office hours as required by the needs of the position and department

Reports to: Assistant Director of Enrollment Management & Advising

Direct reports: None

Start date: ASAP

Location: Chicago, IL (hybrid)

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations.

From our headquarters in Chicago to our 400+ study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from underrepresented populations and provide millions in scholarships and aid year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

When you join IES Abroad, you are a part of a diverse community of global leaders who know that our differences in skills and backgrounds are just as important as our shared passions and mission. Our work to educate students to become global leaders is grounded in our commitment to diversity, equity, inclusion, and anti-racism. We are a global organization made up of colleagues with a variety of backgrounds, cultures, and perspectives, and we are committed to creating an inclusive, welcoming environment for all employees, surrounded by a mix of talented professionals. You'll want to come to work and, more importantly, want to stay and advance our mission together.

Summary of position:

In conjunction with the Customized & Faculty-Led Programs team and IES Abroad Center staff, the Customized Program Coordinator position collaborates with various stakeholders on vital program administration including, but not limited to: student communication, pre- departure maintenance, and post-program administration.

Job Responsibilities:

• Communicate and collaborate with the Senior Customized Program Coordinator(s), Customized Program Managers, Customized Program Coordinators and IES Abroad Center staff to coordinate programs in a variety of stages.
• Manage multiple projects in fast-paced environment.
• Develop process expertise and general Center knowledge to communicate effectively with stakeholders.
• Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communications.
• Upload student rosters and process student registration.
• Track and process pre-departure tasks and update program-related details via CRM software.
• Act as liaison to Global Enrollment Management, Advising and Academic Affairs team on program specifics (visa requirements; pre-registration process; etc.).
• Communicate with students to ensure student registration and forms deadlines are met for each program.
• Process medical reports and note sensitive student information for Student Affairs follow up.
• Customize and edit program/destination-specific pre-departure guides.
• Willingness to work within a fun and creative team.
• Conduct several university visits throughout the year.
• Regular and predictable attendance is an essential function of this job.
• Other duties/projects as assigned and/or required.

Experience & Qualifications/Skills:

• The ideal candidate will have experience working within a study abroad environment and/or with faculty-led programs either at a university or third-party organization.
• The incumbent must have a strong project management background, including attention to detail, critical and problem-solving skills.
• 2+ years' experience in administrative role.
• Demonstrated ability to form and maintain positive relationships with internal colleagues and external clients.
• Empathetic communicator with exceptional customer service skills.
• Ability to be flexible and adaptable in a changing environment.
• Excellent attention to detail and data entry skills, with the capacity to maintain accurate records.
• Ability to exercise sound judgment when handling a variety of sensitive issues.
• Strong self-direction and initiative skills.
• Ability to meet commitments on a consistent and timely basis and take responsibility for actions and results.

Education:

Bachelor's degree required or equivalent work experience.

How to Apply:

All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply Now' at the side of this page.

Please visit www.IESabroad.org/jobs for more information about working at IES Abroad. If you require an accommodation with the application process, please email IESAbroad-Careers@iesabroad.org.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.