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Basic ResearchSee more

addressAddressSalt Lake City, UT
type Form of workFull-Time
CategoryInformation Technology

Job description

Job Description

Salary: $15.50/hr + commissions

At Basic Research, we’re passionate about improving lives through science. We develop and sell some of the most sought-after dietary supplements and skincare products on the market, backed by real science and real results. Our team is small-yet-mighty, with ambitious goals and ideas, and we insist on having some fun along the way!  

 

We're hiring a Customer Success Specialist to join our call center team. We're looking for someone who is friendly, professional, and will roll their sleeves up and lead from the front. As a key member of the team the ideal CSM is passionate about using personal skills to educate, build relationships and engage with our customers in order to provide the best possible customer experience and get them set up with the products that are right for them to reach their goals. 

  

In This Role, You Will Be:  

  • Answering inbound calls with an upbeat and positive tone of voice. 
  • Listening to your customer and asking probing questions, open ended questions, and overall starting a conversation with the customer to understand their needs. 
  • Servicing existing customers with account updates/adjustments, shipping/order status, membership subscription adjustments, refund requests, answering product questions, etc. 
  • Assisting first time callers/customers by educating on product benefits and placing orders. 
  • Solving customer problems with a "one call resolution" by using sound judgments based on their needs and company policies. 
  • Being a positive team player, participating in weekly SPIFFs and incentives to achieve goals as a team. 
  • Proactively holding yourself accountable to your team and company metrics by meeting sales and service goals. 
  • Answering customer questions and following up via email, if/when needed. 
  • Staying informed about current products and promotional offers and have a deep knowledge of the BR branded wellness supplements and beauty products. 
  • Caring for your customers and their success with the product they are using, building customer relationships and trust, and being a positive company representative 
  • Working a 7:30am - 4:00pm Monday through Friday shift, with weekend rotation (every other weekend) 

 

What Skills You Will Need:  

  • Self motivated and able to work independently. 
  • Strong interpersonal skills: professional, courteous, empathetic, level-headed. 
  • Excellent customer service and sales skills, understanding how to make decisions and solve problems in the moment. 
  • Detail oriented and sales minded. 
  • Superior communication skills, in verbal and written communication. 
  • Effective listening, problem solving and negotiating skills. 
  • Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation.  
  • Proven record of dependability, with excellent adherence and attendance and the ability to self-manage. 
  • Proven ability to handle stressful situations and effectively manage a high-volume workload.  
  • Willing to work in a call center environment with heavy telephone customer interaction. 

 

What we offer:  

  • 100% remote work-from home position that will include virtual training from your home  
  • 2-day training in office, the rest of training remote 
  • Paid Training: $15/hr. paid training, plus any sales commission. After Training: $15.50/hr. plus sales commission, with potential to earn added additional bi-weekly bonuses/SPIFFs 
    • All computer and phone equipment required to perform the job (office furniture not provided). 
    • After training, eligible for health care benefits (medical, dental, vision insurance), 401k with a generous company match, company paid short term and long term disability coverage, Health Savings Account contribution and company match options, etc.  
    • Generous PTO & Holiday Pay. 
    • A great opportunity to learn new things and master your skills in a successful, fast-growing business. 
    • A professional team atmosphere to ensure a positive work environment. 
    • Work satisfaction, knowing the products you are selling are backed by science and are helping improve peoples lives. 
    • Substantial employee product discounts (skincare & dietary supplements) 
    • Company wide social events and activities  


      A little about us: 

      Basic Research is an award-winning, multimillion-dollar company and one of the top distributors in the weight-loss, bodybuilding, anti-aging, joint health, and skincare industries. For more three decades, we have been distributing some of the best-selling, most sought-after formulations in the world. By bringing real research and science into the industry, we created a skin-care phenomenon with StriVectin-SD™. This "stretch-mark cream turned anti-wrinkle phenomenon" quickly became wildly popular and has earned its place as one of the most effective, highly recognized, and successful skin-care product lines of all time. As each year passes and with continual new scientific findings, our product portfolio continues to expand to meet the needs of our customers.   

       

      As our company grows, we are intentional about hiring the right candidates for not only the position, but for the company as a whole. Every person at BR holds an important piece of the puzzle, and together make up a unique, passionate, and talented team. We aim to create an environment that each person is contributing and making a difference, and we work hard to ensure that not only our customers are living happy healthy lives, but our team is as well. 

       

      SOUND LIKE A GOOD FIT? APPLY TODAY, WE WOULD LOVE TO CHAT! 

      Refer code: 2311902. Basic Research - The previous day - 2023-02-02 19:30

      Basic Research

      Salt Lake City, UT
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