Customer Success Manager

Have you ever dreamed of being a part of a Tech Startup? Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. We started in Silicon Valley and have brought the best to Texas for a warm southern twist!

We are looking for techie food lovers who are ready to work hard and take their career to the next level. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative. If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!

Your Day as a Craftable’s Customer Success Manager

You will be responsible for offering new and existing Craftable customers with a high-touch customer experience, performing account management, integrations and training. You will work collaboratively with our Customer Success team to continue building informational documents and internal training materials.

Your Role in Action

• Scheduling and leading new enterprise customer implementations

• Establish a trusted/strategic advisor relationship with your customers

• Working with your accounts to grow their usage and product adoption

• Engage closely with key customer contacts

• Advocate for your customers internally as you work cross-functionally with Sales, Development, and QA teams

• Provide customized communication and training content for each customer during and after implementations

• Identify expansion opportunities and partner with Sales to successfully seize these opportunities

• Monitor and achieve group KPIs and metrics

What You Bring to the Table

• Mastery in providing unquestionably amazing service to your accounts

• Intrinsic drive for success

• Top-shelf problem solving skills

• Strong presentation, meeting facilitation, organizational and written communication skills

• 2-3 years experience in customer success, account management, consulting, solutions engineering or related field

• Exceptional communications skills

• Experience in hospitality industry a plus

• Must be located in SF Bay Area or Dallas within commuting distance to our office

Your Benefits

• Medical, vision, dental insurance

• Unlimited PTO

• Competitive salary

• Vibrant company culture with frequent team building events

• Fast paced learning environment with significant availability for new opportunities to grow

Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now!

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Farmers Branch, TX 75244: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person