Customer Services Correspondence Representative

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

The ideal candidate will perform under general supervision a variety of routine and non-routine clerical duties to support the Central Business Office. The position requires excellent communication, customer service and organizational skills.  All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures.                  

MAJOR DUTIES AND RESPONSIBILITIES:

• Sorts correspondence for distribution and acts on correspondences and explanation of review statements that do not require collection activity.
• Answers incoming customer service calls, answers questions and routes calls to the appropriate department.
• Reviews Explanation of Review Statements (EORs) to post in system and identifies trends that impact reimbursement.
• Responds to requests for all internal forms, requests updates to service packages and accounts.
• Assists Account Receivable Representatives by performing various clerical tasks, as needed.
• Supports Account Receivable Representatives and other departments as allowed by Sarbanes Oxley guidelines.
• Assists internal and external customers when answering the customer service lines.

 

Other Duties

Performs additional duties as assigned

EDUCATION/CREDENTIALS:

• High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience

 

JOB RELEVANT EXPERIENCE:

• Medical background with 1-2 years experience or internship in medical office
• Experience with a multi location practice
• CPT/ICD-9/HCPC knowledge

 

DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:

• Strong computer skills
• Microsoft Word and Excel knowledge and experience
• Ability to operate 10 key numerical pad by touch
• Ability to work under tight time schedules
• Strong customer service, telephone and communication skills
• Excellent problem solving skills and ability to handle multiple tasks
• Ability to work independently
• Ability to be detailed oriented
• Ability to assist peers
• Familiarity with medical terminology
• Knowledge of basic office equipment
• Ability to multitask and resolve problems and issues
• Ability to communicate verbally and in writing

 

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Office Environment
• Sitting for extended periods of time
• Ability to lift light weights of under 15 lbs.

 

• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off
• Colleague Referral Bonus Program

This position is eligible to earn a base compensation rate in the range of $18.45 to $26.77 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

 

Concentra is an Equal Opportunity Employer, including disability/veterans