Customer Service Specialist (Industrial B2B)

Customer Service Representative - Industrial B2B

Want the stability and support of a leading global brand, but the intimacy and flexibility of a small business?  Want to be part of a privately owned company that is values driven and focused on the long-term as opposed to meeting quarterly numbers at all costs?  Want to be associated with the industry’s best products that are essential to enabling cutting edge technology and critical infrastructure?

Then look no further…

Swagelok Pittsburgh is searching for an energetic customer service specialist to join our team just north of Pittsburgh!  In this role, you will work together with the broader team to deliver exceptional service and support to customers in a manner that builds trust, confidence, and long-term relationships…we are not a call center.

Responsibilities include:

• working with internal and external customers to prepare and issue quotes
• processing, scheduling, and expediting orders to meet customer needs
• placing purchase orders and coordinating deliveries with suppliers
• working with other departments to find solutions that meet customer expectations
• the opportunity to assist with continuous improvement efforts, spearhead special projects, and progress your career with training and development opportunities
• contributing as a critical member of our high-performance team where your demonstrated teamwork & collaboration will help to achieve our collective success

Pay and Benefits:

We don’t hand out team jerseys very often, so when we do, we want the best!  We offer competitive compensation and a generous benefits package that includes paid-time-off, health insurance, 401(k) with matching, life insurance, and more. * Salary commensurate with experience

What you will need to succeed at Swagelok Pittsburgh:

• Minimum of 3 years related work experience required; prefer industrial B2B
• Associate’s or Bachelor’s Degree in a business-related field preferred; will consider related work experience in lieu of college degree
• Proven ability to work both independently and in a close team environment
• Excellent attention to detail, ability to effectively multitask and strong organizational skills
• Superior communication (verbal, written, listening) and interpersonal skills
• Strong problem solving, business acumen, and analytical skills
• Exemplify professionalism and initiative, with a ‘roll up your sleeves’ attitude
• Demonstrated proficiency with Microsoft Office
• Experience with SAP a plus

Company Overview

Swagelok Company is a privately owned, $2 billion company that develops and manufactures specialized fluid handling products used in a variety of industries.  Swagelok Company is an American success story that has been the global leader in its field for over 70 years.

Swagelok Pittsburgh | Tri-State Area is the independently owned, authorized sales and service center for Swagelok products and services.  We service Central and Western Pennsylvania as well as neighboring counties in Ohio, West Virginia, and Maryland.