Job Summary:As a Customer Service Specialist of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As a customer service specialist, you will be responsible for assisting all aspects of operations to ensure successful completion of deliveries. Essential Functions:Must have strong customer service skillsStrong critical thinking skillsProficient problem solving skillsDevelop relationships with general managers and retail client team members to assist with member needs and team issuesAbility to conduct phone calls professionally and efficiently Ensure routes are effectively audited daily and weeklyAct as the liaison between driving teams and retail customerAct as liaison between driving teams and end user member Ability to provide delivery team support during loadout and check in process on dock floor Work closely with management to analyze metric data and best way to coach teams for improvementResearch and identify delivery failures to establish coaching opportunities to assist management with improving overall weekly, monthly and quarterly metrics.
Other duties as assigned.Other Requirements:High school degree or equivalent.Minimum one year of related experience in customer service skillsPrior transportation experience preferred.Confidence to speak with members Ability to deal with difficult people with empathy and understandingAbility to problem solve quicklyMust be proficient in Microsoft Office SuiteMust be proficient in data retrieval from internet job databases.Strong written and verbal skillsMust be professional in presentation and interaction Must be highly detail oriented Must be able to record data accuratelyMust have flexibility to adapt to shifting priorities.Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder. Ability to effectively respond and interact with all levels of organization.Must have positive work ethic, ability to connect and inspire others, and communicate clearly.Employment Type: FULL_TIME