Customer Service Representative

Position Description
WORK FROM HOME AFTER IN-OFFICE TRAINING!
Provide customer support to company clients and customers. Create and manage technician dispatches. Create parts orders. Utilize professional level communication skills to assist management in creating a high level of customer satisfaction.
PRIMARY RESPONSIBILITIES

• Answer questions via phone on all company supported software applications.
• Provide support for company products.
• Utilize In-House tools to appropriately dispatch field technicians.
• Answer general program questions from motorists.
• Perform additional tasks for motorists.
• Provide inbound sales support.
• Initiate and respond to emails with clear and professional language.

ADDITIONAL RESPONSIBILITIES

• Provide on-the-job training to new department staff members.
• Provide computer orientation to new company staff.
• Other duties and responsibilities as introduced.

Requirements
KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading writing and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Ability to learn and generate knowledge to support new applications and products.
• Ability to speak Spanish is a plus.
• Previous Customer Service experience is preferred.

ADDITIONAL REQUIREMENTS
In-home internet with at least 1 ethernet port required.
WORKING CONDITIONS
This is a work from home position with initial in-office training and periodic work in the office. Working conditions are normal for an office environment. Almost all performed work duties can be completed with a provided phone and Computer. Saturday shift is covered on a rotating basis.