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Form of workJob Description
Our award winning team is expanding and we are looking to hire a energetic and cheerful person to join our award winning team. We are currently seeking a candidate for a full-time position with either Farmers Insurance or Insurance experience.
Our Customer Service Agent will be responsible for providing exceptional Customer Service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products and answer any questions our clients may have.
Prior insurance industry experience is required. Farmers Insurance experience preferred.
This position has nights and weekends free.
Benefits
Performance Bonuses
Retirement Plan
Health Insurance
PTO
Responsibilities
- Process customer policy change requests
- Secure all Trailing Documents from customers
- Complete Evidence of Insurance requests
- Answer incoming phone calls
- Follow up with customers to assure satisfaction respond to queries, solicit further sales and solve or refer problems
- Respond to all inquiries, cancellation requests and sales requests with a specified time
- Identify cross selling opportunities and referring the customer to the appropriate agent
- Provide exceptional Customer Service
Requirements
- Possess a genuine willingness to learn, be intuitive, resourceful, and coachable
- Proficiency to multi-task, follow-thru and follow up
- Excellent communication and interpersonal skills
- Great Customer Service Skills
- Must be highly self-motivated and Career-minded
- Farmers Experience a plus
- Insurance Experience Required
