Customer Service Representative

We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and plays an essential role in communication with internal and external customers by using extensive product and industry knowledge and experience to exemplify our brand image as an ambassador, as well as provide positive brand experiences to all customers.

Key Responsibilities
• Must follow all established safety rules and procedures.
• Assist in the compliance with government regulations and AkzoNobel Coatings environmental, health, and safety (EHS) directives relative to shipments and document retention.
• Must demonstrate integrity while performing duties as per company's Code of Conduct.
• Communicates with internal and external customers involving coordination with internal departments that may include manufacturing, purchasing, logistics, and sales.
• Order and data entry.
• Research and file claims for damaged freight with carriers and Initiate freight claims.
• Email or fax order and shipment confirmations to customers and sales representatives.
• Tracks outbound shipments and relay information to customers or sales representatives.

Job Requirements
• High School Diploma or GED, required.
• Associate or bachelor's degree, preferred.
• 5+ years' experience on SAP.
• Ability to read, comprehend and follow safety instructions and safety guidelines.
• Must be able to work independently.

Total Compensation

• Pay: $26/hr. to $31/hr. + 4% annual bonus.
• Excellent Medical, Dental and Vision benefits.
• 401K with 6% company match.
• Generous vacation, sick and holiday pay.
• Progression pay plans.
• Short- & Long-term disability.
• Career growth opportunities.
• Employee appreciation days.

Competencies

Accepting Direction
Accepting Responsibility
Acquiring Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Requisition ID: 28566

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