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Company

Colibri Group

addressAddressLake Worth, FL
type Form of workFull-Time
salary SalaryUpdating
CategoryEducation/Training

Job description

Customer Service Representative
Gold Coast Schools – South Florida, Central Florida
At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.
Position Overview
This role is responsible for assisting and supporting customers/students throughout their efforts in achieving their professional learning goals. This position is a team-oriented, student-facing role that services internal and external customers. Members of this team are expected to adhere to policies and processes. Successful members of this team function as a role model for our values and foster a culture of care consistent with our mission, vision, and purpose.
Position Requirements & Major Responsibilities
  • Handles all incoming service-related inquiries via phone and digital communication channels (email, live chat, google reviews)
  • Follows up with students promptly and as necessary
  • Adheres to established departmental metrics by level
  • Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
  • Troubleshoots general customer support technical questions
  • Documents all interactions in CRM system in accordance with established criteria and SLAs
  • Collaborates with other departments and functional areas to deliver an optimal student experience
  • Acquires and maintains basic understanding of Gold Coast School products and systems necessary for effective job performance
  • Open to other’s viewpoints and experiences
  • Demonstrates empathy, patience and understanding with customers as well as teammates
  • Assists with projects, initiatives and other duties as assigned
Qualifications
  • H.S. diploma required, some or completed college preferred, and/or equivalent work experience
  • 1+ years of customer service or related experience preferred
  • Bilingual communication skills (English and Spanish speaking, reading and writing) is highly preferred
  • Ability to work a variety of office hours including occasional evenings, and some weekends
  • High level of interpersonal, professional communication and problem-solving skills
  • Ability to work independently as well as function as part of a high-performing team
  • Proficiency in Microsoft Office, Internet applications and database software
  • Strong verbal communication and writing skills
  • Must be comfortable with change and able to shift focus quickly
  • Ability to operate in a fast-paced and ambiguous environment with an ability to multi-task when needed
  • Must be reliable and punctual
  • Must be able to consistently lift 40+ pounds
About Colibri Group
Colibri Group is building the future of professional education. Headquartered in St. Louis, Missouri, Colibri Group is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Students and professionals start and advance their careers through the company’s online and in-person learning solutions for licensing, continuing education, test preparation and professional development.
Today, we proudly serve over one million customers each year and employ more than 900 mission-aligned professionals. Our family of brands are the leading online professional education platforms in their respective end-markets. We provide a holistic learning experience for students and professionals to achieve more and thrive throughout their careers in real estate, financial services, teacher education, healthcare, valuation and property services, accounting, among other professions. Visit www.colibrigroup.com for more information.
Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
Colibri Group - The previous day - 7 days ago

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