Customer Service Representative- Henderson/Commerce City

Since 1947, Acme Distribution has been Denver, Colorado's leading supply chain, warehouse, transportation and fulfillment logistic and management company.

We are looking for a Customer Service Representative to join our Henderson facility.

Responsibilities:

· Excellent client service

· Manages direct to customer orders through multiple systems, email and phone correspondence.

· Verifies, maintains and audits issue tracker entries concerning vendor appointments, shipment quality, reports, damage and third-party labor delivery issues

· Meet or exceed all metrics and assist client in resolving issues

· Establish and maintain direct communication with internal/external customers

· Ensure that all client information is current and up to date.

· Guarantee that accounts are handled accurately and efficiently in coordination with supervisors in the customer service and operations department.

· Maintaining extensive customer contact by phone, email and in person.

· Entering accurate ten-key calculations and data entry.

· Processing paperwork involved in shipping and receiving of individual assigned accounts

· Perform other functions as assigned, including but not limited to assisting on floor when needed.

· This position abides by GMP and Food Safety/Quality regulations set by the company

Requirements:

· High School Diploma or equivalent.

· Must demonstrate a proficiency using common office applications.

· Must be able to ask questions and learn quickly.

· Must be self-motivated and able to prioritize own workload.

· Must be detail oriented and able to work in an industrious multi-tasked environment.

· Must be PC literate with proficient knowledge of MS Office Suites (Windows, Word, and Excel).

· Self-motivated using critical thinking and proactive resolution skills and techniques while providing exceptional customer service.

· Ability to manage large volumes of data from multiple accounts.

· Must be able to establish and meet goals and deadlines with minimal supervision.

· Ability to communicate effectively and must be a team player.

· Ability to establish and meet set goals.

· Must have excellent interpersonal, verbal and written communications skills.

Shift: Mon-Fri 7am-3:30pm

Location: 9101 E 89th Ave Henderson, CO

Pay: $18-20/hour

Benefits:

Health, dental and vision first of the month after 30 days

Matching 401K

1st year- Sick pay accrual as well as 7 paid holidays

Optional Disability and Life Insurance

Interested candidates please contact:

Eryn Scott, Recruiter

303-367-3328

eryn_scott@acmd.com