Customer Service Representative

Customer Service Representative #975994
Job Description:
Essential Duties and Responsibilities:

• This position is responsible for managing all aspects of order fulfillment processes for multiple divisions including Medical Products, Renal and Advanced Surgical business through answering calls from a toll-free number and other non-phone related activities (fax, email, etc).
• The Customer Specialist role is accountable for providing superior service to all external customers, patients, and Baxter team members.
• The position will handle exceptions as required along with general inquiries and correspondence for customers.
• This role will be responsible for providing accurate, responsive, and efficient placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer requests.
• This position will need to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
• The Customer Service role is responsible for documenting service failures that impact the customer and the organization.
• In this role, the specialist will need to work collaboratively with the following departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, and other departments as needed.
• This position may need to assist customers with inquiries on how to set-up new accounts, documents service requirements, maintains other records, and prepares customer required reports.
• Other duties as assigned.

Qualifications:

• Effectively prioritize multiple tasks.
• Strong verbal and written communication skills are required.
• Expertise in working in the Microsoft applications and must have an aptitude for working in web based applications.
• Ability to work remotely using a high speed wired internet connection
• Demonstrate an ability to provide customers with superior service and a high level of satisfaction.
• Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills.
• JD Edwards system knowledge, a plus.
• Must be flexible to cover a shift during the Customer Service hours of operation which are 7:00 to 6:00 pm CT

Education and/or Experience:

• Bachelor’s degree is preferred.
• Ability to speak Spanish is an asset.

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible,creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021and 2022!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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