Customer Service Representative

Travel B and V is seeking an outgoing individual for our Remote Customer Service Representative opportunity! As aa Representative, you will be responsible for booking amazing trips for corporate and leisure clients to destinations all around the world! This position is great for anyone who absolutely loves to go places and help others with planning. Remote Customer Service Representatives handle the research and booking process for clients. This can include airline, hotel accommodations, car rentals, and event/ticket sales. Anyone with an outgoing personality, who loves to travel is highly encouraged to apply!

Roles & Responsibilities

•     Research, Create, and Execute exceptional itineraries for clients
•     Review individuals needs and wants for their Ultimate Dream Experience to ensure you can cater everything specially designed to meet their needs
•     Complete ongoing training to earn and maintain certification to book itineraries
•     Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
•     Become an ambassador for the brand
•     Work along side our other team members
•     Provide suggested budgets for clients
•     Review budgets, and plan trips according to clients budget constraints
•     Create promotional materials to utilize
•     Stay up to date on changes within our ever changing industry
•     Monitor restrictions that come and go
•     Book itineraries (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc…)
•     Effectively communicate with clients pre/post event
•     Promptly respond to all itinerary inquires
•     Effectively manage your time when researching trips and communicating with clients
•     Handle issues that may arise during and after the bookings for clients
•     Maintain up to date information within our software
•     Network with tour operators regarding packages that you can possibly offer to clients
•     Participate in FAM trips when possible

Requirements

•     Must be at least 18 years of age, and be authorized to work within the US.
•     Must be fluent in English
•     Must be able to effectively communicate with clients (sales background a plus)
•     Must have a smartphone with internet access, laptop recommend but not required
•     Personal experience is a huge plus, however not required
•     Previous experience in customer service or hospitality also a plus, but not required

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