Customer Service Representative

BUILT TO CONNECT

Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world. Astec Industries is hiring for a Customer Service Representative to join our Parts Sales team located in Yankton, South Dakota.

ABOUT THE POSITION

This position will be responsible to perform all duties associated with incoming parts sales orders, including identifying parts needed for customers, addressing technical questions and concerns, or any other duties assigned by the Parts Sales Representative Supervisor.

Key Deliverables

• Provide exceptional customer service to internal and external customers
• Process all incoming parts sales orders received from dealers/customers, after evaluating and offering advice or suggestive selling
• Investigate and identify parts needed, using drawings, schematics, parts books, etc.
• Coordinate with internal departments to obtain proper information on parts, lead-times, pricing

Key activities & responsibilities

• Use technical drawings, parts books, schematics, etc. to identify and quote parts to customers based on need
• Quote appropriate parts to dealers/customers using proper price structures in place, and based on quotes obtained from our procurement team
• Quote appropriate lead-times, working directly with production and shipping groups to ensure accuracy
• Coordinate with Engineering any changes on equipment, to ensure accuracy of parts books for future use
• Ensure compliance with standard operating procedures through daily tasks
• Participate in cross-department teams and committees as needed and assigned
• Escalate requests to appropriate departments as needed
• Perform other duties as instructed

To be successful in this role, your experience and competencies are:

• Communicate orally and in written form in English
• Ability to interact with people from all countries and cultures
• High school diploma required - Associate's or bachelor's degree in business or marketing strongly desired, or at least two to three years of business and customer service experience
• Ability to work well with others, exercise sound judgement and solve problems
• Work independently and effectively manage workload under pressure, be resourceful, well-organized, meticulous, and accurate
• Ability to operate general office equipment, including telephone, computer, calculator, photocopier, and fax machine. Must have working knowledge of Microsoft products, including Word and Excel

Supervisory Expectations

• There are no supervisory expectations in this position

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality, and productivity as means to ensure success

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting, or standing. This employee is occasionally required to lift up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.

Employer Agreement

There is no specified term connected with your employment. Employment is at-will and termination by either party is also at-will. An Offer should not be construed as a guarantee of employment for any specific duration. In addition, your duties and/ or compensation may change from time to time based on the needs of Astec and your skills as determined by Astec.