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ICONMA, LLC

addressAddressTempe, AZ
type Form of workUpdating
salary SalaryUpdating
CategoryEducation/Training

Job description


Job Description

Customer Service Representative 5

Location: Tempe AZ
Duration: 5 months

Day to Day Responsibilities of this Position and Description of Project:
- Client is seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- A typical Customer Service Representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.
- Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:
- Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Act as escalation point for clients/customers.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products.
- Report on call center activities to executive level management.
- Building and maintaining strong business relationships with existing customers through established service and banking sales standards
- Developing, maintaining and demonstrating a basic knowledge of current Client products and services; maintaining confidentiality when handling customer requests and transactions
- Identifying opportunities for upselling additional banking products by understanding customers' accounts and connecting the customer with the opportunity and closing the sale In the Customer Service Representative role, we offer a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward you for training and dedication.

Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Expert ability to work independently and manage one's time.
- Expert ability to accurately document and record customer/client information.
- Expert leadership and mentoring skills necessary to provide support and constructive performance feedback.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:
- High school diploma or GED required.
- 10+ years customer service related experience required.
- Organization for tracking and follow up, Ability to prioritize effectively, Self-Directed
ICONMA, LLC - The previous day - 7 days ago

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