Address
Form of work00/ hour + sign-on bonus
Medical
Dental
Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Providing proactive sales support to assign customer accounts by developing close relationships with the customer base and inside sales teams.
Answer customer inquiries on the telephone.
Schedule service and delivery orders.Coordinate schedules with the service/operations manager.
Bill service, delivery, and new installation orders.
Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
Make outbound collection calls.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicit sales of new or additional services or products.
All other duties as assigned by the Office Manager
Minimum Qualifications: 2+ years of customer service experience
Medium Microsoft Word and Excel knowledge
Preferred Qualifications: Customer service experience preferably in a sales/marketing environment
Data-entry experience
Computer proficiency, especially with Microsoft Office
Must be fluent with Windows operating system and basic M.Excel and M.Must have the ability to learn a proprietary customer service program
Proper phone etiquette
Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
Culligan has over 87 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest "Best Buy" rating, plus the famous iconic "Hey Culligan Man" tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.
The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability.
