Customer Service Rep (Csr) - Dispatcher

Titus Electrical Services is looking for an entry level Customer Service Representative/Dispatcher Full Time.

About Titus Electrical Services:

Trusted, fast, dependable, and on-time, is it a superhero? No, but close! Whether commercial or residential, if there is an electrical need, your friendly neighborhood electrician from Titus Electrical Services is there in a flash! We are a family-owned company with over 50 years of combined experience. We have the knowledge, skills, and expertise to meet any electrical need. Despite our heroic tendencies, we don't hide behind masks. We choose to be upfront with everything including our pricing. We are committed to making sure that nobody in our community has to live in the dark, be zapped by a wire, or shocked by a charge.

In order to do this, we must assemble the most elite team available. Superpowers are not required but the ability to handle power competently and safely and treat citizens with respect is a must! We can't send just anybody to the rescue. We stand behind our team with everything they need to be successful including top wages, robust benefits, smart uniforms, and stocked vehicles! If you're with us, you never have to go in alone!

We are currently accepting applications for entry level Customer Service Representatives to work with our new retail services client.

Working as a Customer Service Representative, We Offer:

Full Time
Industry leading benefits
Excellent advancement opportunities
Friendly work environment
Working as a Customer Service Representative, You Will:

Provide exceptional customer service and problem solving by responding to all Inbound calls, Email and/or Chat
Dispatch calls to technicians
Assist customers with new and existing accounts, website navigation, and account billing
Be an active listener who can show empathy and patience
Communicate information to a variety of non-technical and technical customers
Resolve customer inquiries
Work in a fast paced, high volume, changing environment
Learn and strives to gain new knowledge about product and service changes
Working as a Customer Service Representative, You Have:

Like people
Have great communication skills
Stellar attendance and punctuality are a must
Be able to multi task
Minimum 1-year customer service experience preferred, waiting tables, cashier experiance count.
Ability to receive and implement ongoing feedback / coaching
Exceptional customer service and interpersonal phone etiquette skills
Strong computer application skills with word, Xcel 
Data entry
Deal with upset customers on occasion
Strong oral/written communication skills
Must be results oriented
Motivated to be a consistent performer
Benefits: Competitive Salary, Paid Holidays, Bonuses, Team lunches, Flex Time, 

Availability: Full-time,

Job Type: Full-time