Customer Service Rep (Call Center)

Customer Service Representative (Call Center)

Location: Salem, OR (97302)

Job ID: #64325

Pay Rate:  $16-17

Start Date:  ASAP, Paid Training start Jan 2nd & Jan 9th

Duration:   12mo - Temp to Perm

Shift:   1st shift only -   Mon - Sun;  Work 4 week days & Sat or Sun

Experience Preferred:  3 - 6 months experience or more
 

• Do you want to work with a leading global company founded over 100 years ago?
• Are you looking for a company that trains you before you start taking phone calls?
• Do you want to work in a beautiful modern office? 
• Are you thinking of starting or completing your degree?  Ask about future Tuition reimbursement after hired Perm and meeting eligibility. 

The Company - An American owned Global Corporation; heating, ventilation, and air conditioning, refrigeration, and fire and security equipment and services company based in Florida. As of 2020, it was an $20+ billion company with over 57,000 employees serving customers in 160 countries on six continents.

SUMMARY 

• This position is Inbound Customer Service providing Customer Service via telephone & some Technical Support Assistance (paid training provided) for cutting edge Electronic Lockboxes and Access Keys to the real estate industry. 

• Candidates are expected to multi-task tools and screens to perform Technical Support Assistance via telephone in an efficient and effective manner, while maintaining courtesy and professionalism.

• Determine call resolution and document calls appropriately.

• Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience.

• Follow call-handling procedures to assure uniform support within the guidelines of the department.

• Meet call handling, volume and productivity performance metrics.

• Attendance and punctuality are essential functions of the position.

• This Customer Service position is located On-site in Salem, Oregon in an office call center environment.

• Must be flexible with work schedule from the hours of 5:00am - 7:00pm   The Call Center is open 7 days p/wk.  There is only a 1st Shift - Mon - Sun; You work 4 week days & either Sat or Sun.  8hrs work & 30min Lunch.  After training you will be given a set schedule. 
• Shifts: 4 week days & SAT or SUN:  5a-130p, 6a-230p, 7a-330p, 8a-430p, 9a-530p, 10a-630p, 1030a-7pm, 1030a-8p

REQUIRED SKILL & EXPERIENCE

• High school diploma or GED
• Pass a drug test 
• Pass a background check
• 3-6 months of Call Center Customer Service experience preferred
• Must have strong Customer Service/Communication soft-skills
• Proficient in Microsoft Office - Word, Excel, Outlook
• Must be able to communicate information easily over the telephone and email
• Experience with ORACLE or ARIBA Software is A plus
• Able to Interview ASAP & Start Working in 1 -2 weeks

Please send qualified Resume to Daniel dpalacios@butler.com  

Please write JOB ID # 64325 on subject line of your email.
 

Benefits provided: 6 paid holidays, 401K, medical, dental, and vision, sick time as applicable to state law
 

CSR, Customer Service Customer service agent, inbound, outbound, interviewer, order taker, telemarketing, phone agent, call center rep, call center representative, call center agent, client services representative, client services coordinator, client services rep, customer care, customer care rep, customer care agent, account services rep, CSA, customer service associate, customer support, customer support rep, customer support specialist, member services rep, member services agent, technical support, technical support rep, technical support agent, tech support rep, tech support agent, client relations rep, client relations agent, Customer service advisor, telephone support rep, telephone support agent, sales support rep, sales support agent, phone agent, phone banker

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.