Customer Service Rep

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Payday Loan department. The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for helping people.


Responsibilities:
Answering customer inquiries via phone, email, and chat
Assisting customers with loan applications and approvals
Explaining loan terms and conditions to customers
Processing loan payments and extensions
Resolving customer complaints and issues in a timely and professional manner
Maintaining accurate customer records and documentation
Adhering to company policies and procedures

Requirements:
High school diploma or equivalent
1-2 years of customer service experience
Excellent communication skills, both verbal and written
Ability to multitask and work in a fast-paced environment
Strong problem-solving skills
Proficient in Microsoft Office and other computer applications
Ability to work flexible hours, including weekends and holidays

If you are a self-starter who enjoys working in a team environment and is passionate about helping people, we encourage you to apply for this exciting opportunity.