Customer Service Professional - R-4728_40483885656_2-4185

at Cambia Health Solutions in Coeur d'Alene, Idaho, United States

Job Description Medicare Customer Service Professional I
Full-time work from home candidates in WA, ID, OR and UT only.
Starting pay range $17.20 to $21.25 for Oregon, Washington, Idaho and Utah residents depending on experience and location. HR will reach out and provide specific information.
Call Center hours are April 1st - September 30th: Monday-Friday 7:00am-8:00pm; October 1st - March 31st Monday-Sunday 7:00am-8:00pm PST.
Start date: April 1st, 2024.
Who We Are Looking For:
Every day, Cambia's dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia, our CSPs play multiple roles - listener, problem-solver, investigator and advocate - all in service of making our members' health journeys easier and days brighter. Do you have a passion for serving others and learning new things? Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit.
As a CSP representing Regence and other Cambia operated health plans, you'll act as the bridge between Cambia and those we serve, including members, providers and other health care professionals. You'll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims and eligibility. You'll advocate for our members, track down answers to tricky questions and ask for support when you're stuck. (At Cambia, you'll always get help when you need it.) In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work.
What You Bring to Cambia
Qualifications:

• High school diploma or equivalent
  
• 6 months of Customer Service call center experience; or 6 months of Customer Service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
  
• Proficient PC skills and an ability to navigate multiple applications while on calls.
  
• Ability to apply mathematical concepts and calculations.
  

Skills and attributes:

• Excellent multitasking skills under pressure.
  
• Resilience, patience and a positive attitude in the face of challenges.
  
• Clear, concise and empathetic demeanor while responding to inquiries and requests.
  
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs.
  
• Sound decision-making and flexibility in a fast-paced environment.
  
• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
  
• Equally comfortable collaborating with a team and working independently.
  
• Ability to handle sensitive and confidential information with discretion.
  
• Preferred: knowledge of medical terminology and coding.
  

What You Will Do at Cambia

• Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
  
• Roll up your sleeves and do the necessary research to find answers when you don't have them.
  
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
  
• Tailor your communications to meet each caller's unique needs.
  
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
  
• Prioritize caller satisfaction while representing Cambia's mission and values.
  
• Seek opportunities to collaborate and improve your skills through feedback and learning.
  

Your Work Environment

• May be required to work overtime.
  
• May be required to work outside normal hours.
  
• Our call center is open April 1st - September 30th: Monday-Friday 7:00am-8:00pm; October 1st - March 31st Monday-Sunday 7:00am-8:00pm PST.
  
• Required to have high-speed internet connection.
  
• Private, distraction free work space.
  

Why Cambia?
When you work at Cambia, you become part of a purpose-driven, award-winning culture built on trust and innovation. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy, and team spirit always shine through.
We believe a career at Cambia is more than just a paycheck - and that your compensation should be, too. Our compensation package includes competitive base pay as well as a market-leading 401(K) with a significant company match, bonus opportunities, and more.
In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits
  
• Annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)
  
• Paid time off varying by role and tenure in addition to 10 company holidays
  
• Up to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)
  
• Up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)
  
• Award-winning wellness programs that reward you for participation
  
• Employee Assistance Fund for those in need
  
• Commute and parking benefits
  

For a full list of benefits, visit our External Total Rewards page.
We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.
The base pay annual salary range for this job is $17.20 to $21.25, depending on candidate's geographic location and experience.
The annual incentive payment target for this position is 5%.
Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:

• medical, dental, and vision coverage for employees and their eligible family members
  
• annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)
  
• paid time off varying by role and tenure in addition to 10 company holidays
  
• up to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)
  
• up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)
  
• one-time furniture and equipment allowance for employees working from home
  
• up to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.
  

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site. To view full details and how to apply, please login or create a Job Seeker account