Address
Form of work
SalaryCustomer Service Attendant (CSA)
#MoreThanWashingCars
Are you looking for a stimulating work environment at a company that cares about you and values your growth & development?
What to Expect:
- Learn & Consistently Apply our Processes & Procedures
- Become Trained to Professionally Interact with Customers
- Get In-depth Training on Various Tools & Equipment
- Manage Inventory (e.g. Towels, Chemicals, Parts, etc.)
- Cleaning of Workspace, Building, Equipment, Trash Cans, etc.
- Prepare for Your Future by Understanding & Adhering to Professional Policies
- Demonstrate Compassion and Care by Performing our Safety Protocol
- Responsibly Arrive Early to Shifts, Trainings, Commitments, etc.
- Hours Provided in ALL Seasons
- Constantly Active and on Your Feet (8-12hrs/day)
To Find Out if This is a Good Fit for you,
Apply and Learn More About Our Company in the Next Step of the Hiring Process!
Benefits at Breeze Thru Car Wash:
- Paid Time off & Paid Sick Leave
- Professional and Friendly Team
- Clear Path for Raises
- Travel Opportunities
- Career Pathways
- Free Car Washes
- Learn Life Skills
- 401(k) matching
- Health, Vison & Dental insurance
- Employee assistance program
- Flexible spending account
- Life insurance
Roles and Responsibilities:
- Performs all site opening and closing procedures, including daily maintenance, and examining/activating equipment. May also prepare the site for business during inclement weather (e.g. shovel snow).
- Helps customers at pay stations which could include selecting the appropriate car wash services, selling unlimited wash passes, or troubleshooting pay and wash pass issues.
- Assists and directs customers to the correct location while loading.
- Orchestrates the customer experience and ensures the smooth delivery of car wash services in alignment with documented service levels and BTCW values.
- Performs general site maintenance to uphold a tidy appearance such as cleaning, grounds/landscape care, and waste management.
- Upholds the BTCW brand appearance standards including personal hygiene and cleanliness of uniform.
- Manages customer relationships using the L.A.S.T. model (Listen, Ask, Solve, Thank.)
- Troubleshoots issues throughout customer experience, such as breakdowns or damaged vehicles.
- Upholds company values at all times.
- Upholds all company policies.
- Participates in all assigned training and applies training consistently and correctly.
- Memorizes, understands, and applies the BTCW Quality Policy.
- Other duties as assigned
Skills and Abilities:
- Effective communication – the ability to speak clearly, listen, and follow instructions
- Problem solving
- Coachable
- Multi-Tasking
- Critical thinking
- Adaptable to technology and able to pick up new technology quickly
- Able to use inhouse computer systems and tablets
- Equipment awareness
- Full mobility of extremities
- Stoop, kneel, crouch, or crawl
- Stand up to 98% of the time
- Walk up to 85% of the time
- Bend up to 80% of the time
- Lift 15-50 lb. up to 5% of the time
- Sit up to 2% of the time
- Climb and balance up to a height of 30 ft 10% of the time
Role Requirements:
Must be at least 16 years old
Must uphold our appearance policy. Review the policy before applying here:
https://breezethrucarwash.com/appearance-policy/
