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SalaryJob Description
POSITION SUMMARY
The customer service associate consistently delivers a positive customer experience to all customers, utilizing customer service skills to anticipate customer needs, recommend services and product selections. The successful customer service team member is knowledgeable in all areas of Microsoft Office. Job responsibilities include copying, printing, creating signs & graphics, mail and parcel packaging and shipping. Customer service associates will be responsible for taking orders, coordinating activities in the store, providing pricing and product information, and recommending appropriate Postal Hub products and services. The Customer Service Associate will operate and maintain a wide variety of equipment, packing boxes and equipment, stock materials, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES:
(The list of the general duties asked to perform is not intended to be all-inclusive. Additional duties to support additional services may be required).
People
- Follows instructions of owner manager and assists other team members in performing store functions.
- Customer first focus
- Communication focus.
Service
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
- Provides customer expertise in printing, graphics design, mail packing and shipping products, and can recommend appropriate Postal Hub products and services.
- Provides an outstanding customer service experience by using soft skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
- Takes complex customer orders using order systems and provides accurate pricing information.
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
- Sets up and operates printers, binding, faxes, and other related equipment.
- Maintains a safe, clean, and orderly store environment.
Self-Management
- Ability to multi-task.
- Looks for opportunities to improve knowledge and skills within the retail store.
- Able to operate with minimal supervision.
- Adheres to all Postal Hub team member and retail store standards, as outlined in the team member handbook.
- All other duties as needed or required.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High school diploma or equivalent education
- 6+ months of customer service experience
- Excellent verbal and written communication skills
- For new hires, must meet all Postal Hub employment qualifications in force at time of hiring.
ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability, on a consistent basis, to bend/twist at the waist and knees.
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
- Ability, on a consistent basis, to work with minimal supervision to the standards of the Postal Hub service and quality guidelines.
- Ability, on a consistent basis, to report regularly to work and maintain established business hours to support the Postal Hub & More
- Ability to work multiple shifts when requested per monthly schedule.
More definitive direction might be:
“Recommend service and product selections” OR “describe service and product suggestions.” to the standards of the Postal Hub service and quality guidelines.
