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Form of workJob Description
WE ARE A PRODUCT COMPANY.
WE ARE A PROCESS COMPANY.
ABOVE ALL, WE ARE A PEOPLE COMPANY.
The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.
Together we live by the credo, "Autograph your work with excellence." We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.
Summary:
The Customer Financial Services Specialist is responsible for managing portfolio of customer accounts within the order-to-cash cycle in accordance with departmental and corporate guidelines/objectives. Responsible for daily account contact to cure A/R issues and delinquencies, manage orders against credit line and AR guidelines. Actively participate in ongoing training in areas of financial analysis and credit risk related red flags. Will be a member of a team that is dedicated to the servicing of credit/AR requirements for all customers in the US, Canada, Latin America, and the Caribbean. It will require flexibility and the ability to multi-task and prioritize a heavy workload.
Responsibilities:
Requirements:
About Us
Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.
Acushnet Company offers competitive salaries commensurate with experience and a comprehensive benefit package consisting of medical & dental; 401 savings plan; tuition assistance; life & disability insurance; vacations/holidays; on-site wellness facilities; and generous product discounts.
Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.
WE ARE A PRODUCT COMPANY.
WE ARE A PROCESS COMPANY.
ABOVE ALL, WE ARE A PEOPLE COMPANY.
The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.
Together we live by the credo, "Autograph your work with excellence." We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.
Summary:
The Customer Financial Services Specialist is responsible for managing portfolio of customer accounts within the order-to-cash cycle in accordance with departmental and corporate guidelines/objectives. Responsible for daily account contact to cure A/R issues and delinquencies, manage orders against credit line and AR guidelines. Actively participate in ongoing training in areas of financial analysis and credit risk related red flags. Will be a member of a team that is dedicated to the servicing of credit/AR requirements for all customers in the US, Canada, Latin America, and the Caribbean. It will require flexibility and the ability to multi-task and prioritize a heavy workload.
Responsibilities:
- Contact customers to collect and/or resolve past due balances.
- Use GetPaid software (or similar) to prioritize and set collection strategies.
- Escalate to manager as appropriate.
- Employ use of automated phone system and e-mail technologies.
- Monitor payment trends, scoring changes, flash report communiques and, take appropriate corrective action to mitigate the potential for risk of loss including, removing/ reducing credit lines.
- Code customer deductions and follow/pursue to closure.
- Negotiate acceptable workout plans, as necessary.
- May include contacting customers by phone or mail following through until conclusion.
- Interact with credit Managers, Collection Correspondents and Customer Service associates to assure proper A/R integrity and dispute resolution.
- Receive customer requests via phone or mail and resolve using PC software to produce necessary correspondence.
- Receive monthly credit balance, customer statements and work to allocate unapplied items.
- Serve as back up for Customer Financial Services Members.
- Perform other duties as assigned.
- Identify risks to the AR and take appropriate action to remediate.
- Continuously review assigned order queues to determine which orders should be credit released and/or credit restricted.
- Release according to departmental guidelines.
- Formally communicate with sales and the customer as correct action is required to facilitate an order release.
- Requires a review of weekly held order report and take corrective action.
- May require negotiation with customers.
- May require submittal of a formal credit line recommendation, as necessary.
- Produce custom reports upon request that typically relate to a specific customer or set of customers.
- Will require working proficiency with Excel and Word.
- May include a financial statement analysis template, inserting data.
- Process customer refunds and account reconciliations.
- Draft correspondence to customers and sales representatives concerning account specific issues.
- Responsible for maintaining the integrity of customer master records (bill to and ship to') in accordance with sales and marketing policies and practices in terms of when to close and account, when to solicit sales approval, whether address changes may be made and or when to change a top line with knowledge of the potential legal ramifications. Etc.
- May be assigned various other tasks and projects not outlined above relating to customer master integrity, invoicing issues, or response to catastrophic events.
Requirements:
- High School graduate, some college level work desirable.
- Typing skills and Microsoft Office product proficiency required.
- Some level of college work preferred.
- 3-5 years of commercial credit and collection experience.
- Excellent written and verbal communication skills.
- Spanish speaking preferable.
About Us
Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.
Acushnet Company offers competitive salaries commensurate with experience and a comprehensive benefit package consisting of medical & dental; 401 savings plan; tuition assistance; life & disability insurance; vacations/holidays; on-site wellness facilities; and generous product discounts.
Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.
