Customer Experience Professional (CEP)

Company Overview:

Rapidly growing family-owned and operated Plumbing/Excavating/HVAC Company located in Delaware, Ohio serving customers throughout Central Ohio for more than 40 years. Our company is well known for its commitment to being actively involved and giving back to the communities we serve. We take great pride in delivering superior customer service and the highest quality plumbing services available, with upfront honest fair pricing, and no high-pressured sales.

Team Philosophy:

Our goal is to grow our team by employing hard-working individuals who have the passion and desire to learn, grow, and develop alongside us. We believe this is accomplished by investing in each person and challenging them to be their best, do their best, and develop skills that will help them both personally and professionally. Why do we do this? Because we know our team is our biggest asset and the key to the company’s continued growth and success.

Customer Experience Professional/ Dispatcher REQUIREMENTS

As a CEP, you arrive each day ready to take on several administrative duties as well as some creative and customer service duties. From interacting with customers to adjusting/confirming schedules and plans, you are busy! You also work closely with the field and office team to ensure schedules and follow-ups with customers are accurate. A successful CSR must have the ability to function as a part of a team and be able to think creatively and critically. Operating and managing customer and field team schedules daily. You can feel great accomplishment in these efforts that contribute to the success of our growing and essential business!

If you can do this and meet the following requirements, we can't wait to meet you!

· Excellent customer service and phone skills.

· Ability to maintain strict confidentiality regarding the company’s financial standings.

· Must be detail oriented and possess a high level of organizational skills.

· Ability to work independently and as a group to meet deadlines and multitask in a high-production environment.

· Excellent verbal and written communication skills.

· Ability to resolve conflict without reacting inappropriately.

· Ability to accept and complete additional tasks as requested by management.

· Has a can-do, positive family member attitude.

· Similar administrative/dispatching experience preferred not required

· A valid driver's license

· Be able to pass a drug screening and background check

· Works well under pressure.

We can train the right person on the industry-specific aspects of this job. Are you organized and detail-oriented? Are you dedicated to accuracy and able to accomplish data entry tasks with minimal errors? Are you a critical thinker and creative with problem-solving? Are you good with people? If so, then you might just be perfect for this administrative position!