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SalaryAbout Experian
Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
As the world's leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the "World's Most Innovative Companies" and ranked on Fortune's Best Companies to work for. Experian was ranked among the best HR teams in the US in 2021.
Job Description
May 8th New Hire Class! This position pays $15 /Per Hour!
This role is eligible for a $1,500 Performance Bonus which is paid out after completing 90 and 180 days of employment. You will receive a performance bonus of $1,500, less standard withholding and authorized deductions, to be paid in two installments. The first installment of $1,000 will be paid after 90 days of employment and the second installment of $500 will be paid after 180 days of employment if you are not on a Performance Improvement Plan (PIP) or corrective action as of the 90th or 180th day of employment.
Although COVID-19 is creating unprecedented circumstances, we continue to monitor the situation closely and the safety of our employees remains our top priority. We have implemented remote hiring, on-boarding, and training process. This means that when you are offered the position, you will begin working from home.
What you'll be doing
Experian is seeking Customer Care Specialists to join our growing Call Center team in Van Buren, AR This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and can learn quickly and be empathetic with our customers. Additionally, you will:
- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
- Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
- Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
- Effectively handle escalated customer issues in a professional and timely
What your background looks like
- Must live within 45 minutes of Van Buren, AR
- Experian U.S. employees are required to be fully vaccinated for COVID-19.
- We will be working remotely; therefore, you must be able to prove you have high-speed internet service. You can test your home internet speed by using this link: https://www.speedtest.net/
- During training and team meetings, you will be required to be on camera using your computer's webcam.
- High School Diploma or GED.
- At least one year of customer service experience.
- To thrive in this role, you are comfortable using a computer to perform business functions and are able to provide clear and concise written and verbal communication to customers.
- Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen. A reasonable accommodation is available for individuals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for recreational use of marijuana.
You must complete the assessment in the application before you can be considered a candidate
Shift Requirements
- During training, you must be available: Monday through Friday from 9 a.m. to 6 p.m.
- After training, you must be available to work any shift Monday through Friday and be open to working one weekend day.
Perks
- Competitive pay and comprehensive benefits package, including an annual bonus target of 5%.
- You begin accruing three weeks of vacation a year starting on your first day (4.62/hours a paycheck).
- Five sick days each calendar year (prorated based on start date).
- 12 paid company holidays -based on company needs you may work a holiday(s).
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!
Please contact us at [email protected] to request the salary range of this position (please include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
